Servant Leadership: Provided autonomy and guidance to direct reports to foster an environment where learning and skill development can occur. Result: As a Servant Leader, successfully empowered team members by giving them a voice, responsibility, and a platform to grow in their abilities and achieve success in their assigned projects. Technology Planning and Requirements: Led long-term and short-term planning to support organizational technology needs and future goals. Quickly addressed the pandemic interruption of employees' daily work leveraging our existing IT and the use of LogMeIn remote PC management. and expanded it to 30 office employees to maintain business continuity and employee productivity. Result: Moved the company to cloud-based platforms such as Hosted Exchange, O365, and Teams as well as moving ERP and CRM needs to an AWS-based ERP and CRM system.Project Team Building: Identified and coordinated the necessary people to tackle organizational issues and initiatives properly and fully. Result: Projects were successful by giving those with the best knowledge the platform to speak and have their input utilized in the final product.User, IT, and Manager Training: Led training programs in skill building to further the ability of employees to effectively use the current technology tools and applications. Result: Confident, educated team members were then able to become trainers themselves, which only further engrains usage sustainability. Employee Satisfaction Survey: Facing low employee morale, team member terminations, and resignations, the organization was facing great difficulty with engaging employees to truly move the organization forward. Result: Produced an executive summary and presentation to key management members on simple ways in which the company could show more appreciation for its employees and staffing changes to improve organizational advancement.

Vendor Management and Short-Term Planning: Responsible for IT process prioritization of day-to-day operations and processes to ensure that end-users can complete their job functions as well as discover what short-term steps need to be implemented for the future business roadmap. Result: Personally directed vendors and laid out the detailed steps needed to get to the ultimate goal with vendors and co-managed their resources to achieve short-term goals.Desktop Technology Standardization: Standardized desktop hardware and software to ensure smooth deployment of software and new user setup. Maintained accurately documented procedures for the specific departmental workstation setup. Result: Common hardware and a common set of software tools allowed faster end-user support and issue resolution.Backup and Disaster Recovery: The company required off-site data replication to ensure data protection integrity, and protection against malware attacks. Utilized off-site backups, RAID array, and rapid response data recovery across critical servers and end-user computers. Implemented multiple VLANs to ensure additional layers of network complexity to further thwart attempted hacking attempts. Partnered with cybersecurity firms to access the best tools to mitigate vulnerabilities. Result: Off-site backups were secured and tested to enable network backup and protection after two previous ransomware attacks.Network Support and Expertise: Assessed performance and requirements of network hardware, performance management, cloud alternatives, and troubleshooting capabilities. Evaluated and enhanced network connectivity, speed, and VLAN capability through personal expertise and key vendor relationships. Result: Continuously reviewed to find more cost-effective solutions for performance and moving critical services and applications to the cloud.