Matthew T. Rivera Email and Phone Number

As an accomplished operations leader with 15+ years of experience, I have successfully led multimillion-dollar projects, navigated complex operational challenges, and fostered a culture of innovation and continuous improvement. Through strategic planning and implementation, I have consistently met and exceeded organizational goals while ensuring strict adherence to quality standards and regulatory requirements.During my time at Verizon, I achieved significant cost savings by leveraging historical records to avoid expensive trenching for fiber installation. For large residential and business unit building projects requiring trenches, I utilized existing copper telecom networks to circumvent costly trenching. By negotiating permissions and strategically routing resources, I significantly reduced expenses, benefiting both the organization and the customers.At the same company, I significantly enhanced team productivity by implementing a streamlined process for issue identification and resolution. Collaborating with colleagues, I developed a workflow integrating crucial information from various programs and websites. This resulted in a remarkable reduction in outage resolution time, with 98% of outage-related tasks resolved within the same day, improving customer satisfaction and operational efficiency.SELECTED ACCOMPLISHMENTS:Achieved a 97% customer satisfaction rate at Verizon by promptly addressing feedback and concerns.Recognized as Sailor of the Year in the U.S. Navy amongst 500 sailors for leadership and management skills.Fulfilled ~1000 service requests in a month at Verizon by optimizing Key Performance Indicators (KPIs).If you are seeking a seasoned professional who excels in overseeing diverse project portfolios, leading organization-wide performance optimization initiatives, and steering cross-functional teams to success, email me at mattrivera522@gmail.com.Key Skills: Operational Strategy Development | Project Planning & Coordination | Business Performance Enhancement | Resource Capability Enhancement | Equipment Management | Facility Operations Management | Employee Engagement & Retention Planning | Telecommunications Network Engineering | Continuous Process Improvement | Cross-Functional Team Leadership | Vendor Relationship Management | Staff Safety Enhancement | Quality Assurance & Regulatory Compliance.