Matthew Teague Email & Phone Number

I am a Senior Customer Service Manager with over 12 years of experience in fast-paced, customer-facing environments. I’m passionate about customers, with a track record of success across multiple management styles and working environments.I am currently employed at Corsair Gaming, Inc. In this role, I oversee the development of excellent customer service across all of Corsair’s brands, which include Corsair, Elgato, Origin PC, and Scuf Gaming. I manage and support my team of five cross-brand supervisors/managers with a roll-up of thirty-two employees across my entire team.My expertise includes customer service management, problem-solving, communication, relationship-building, leadership, and metric/data analysis. During my tenure as manager, I’ve helped Corsair’s customers improve their trust in our brand and the reliability of our company’s customer service.My successes during my time in this role include the following:• I generated an increase in positive reviews for the company by providing excellent customer service, seeing our NPS scores grow through every quarter I’ve overseen my team.• I reduced customer response times by implementing clean and consistent process mapping and system training for my support teams, focusing on reducing agent time in back-end systems to assist customers more promptly.• I improved my team’s metrics with evident growth in all categories during my tenure as a manager focusing on the following KPIs:o CSAT (Customer Satisfaction Score)o NPS (Net Promoter Score)o Response Timeo FCR (First Contact Resolution)o AHT (Average Handling Time)I am passionate about building meaningful relationships with customers and understanding their needs. I believe that empathy and understanding are the keys to building trust and delivering effective customer service. I’m committed to staying at the forefront of the customer service industry and continually improving my skills and knowledge. There is always room for growth, and learning is a lifelong process.Connect with me! If you want to learn more about my experience in customer service management, don’t hesitate to contact me on LinkedIn.

Listed skills include Leadership, Customer Experience, Team Building, Visual Merchandising, and 46 others.