Matthew Teo Email and Phone Number

Assistant Manager, Corporate Communications, Singapore Turf Club, Mar 2021 – PresentAssistant Manager, Sales & Operations, Singapore Turf Club, Feb 2019 – Mar 2021Assistant Manager, Customer Care, Singapore Turf Club, Jul 2017 – Feb 2019• Managing hospitality of Club’s VIPs, Chairman and Management Committee members, and Honorary Stewards on Singapore race days and Clubs’ functions.• Responsible for reception and good fellowship for Club’s guests, official visitors, and delegates from other overseas racing clubs.• Managing department’s budget, analyze cash turnovers reports, financial planning and reviewing club’s business performance for timely reporting to Senior Management.• Implementation of Safe Management Measures - temperature checks, SafeEntry/Trace Together for all Clubs’ guests during raceday operations.Assistant Manager, Betting Control & Operations, Singapore Turf Club, Sep 2007 – Jul 2017• Responsible for Singapore Racecourse and Off-Course Betting Centers operations including readiness of front-end sales system, staff scheduling and deployment, maintenance of the premises and equipment.• Provided excellent customers service and handled customers disputes promptly to achieve win-win resolution.• Supervised casual staff employees during race days.• Acted as Chief Banker to ensure financial reconciliation for the day-to-day operation capitals.• Oversaw User Acceptance Testing (UAT), system migration and deployment of fixes for betting systems.

• Managed passengers’ operations at Changi Airport and upheld customer service quality of counter staff.• Managed recovery team in dealing with aircraft departure delay to improve service level by clearly defining roles for various department officers.

• Provided remote technical support to customers experiencing system problems. Solving first level problem to the field replacement unit, using phone skills and remote computer tools.• Managed direct post-sales systems technical support to end users, HP vendors and authorized service providers and successfully resolved escalated issues from incoming calls to HP Support Call Center.• Provided prompt response to customers’ feedback and enquiries on products and services.• Mentored and trained all new service partner engineers to provide quality customer service, ranging from telephone support to problem resolution.• Provided on-site support to key banking customers, namely DBS, OCBC and Hong Leong Finance.• Provided on-site installation, corrective and preventive maintenance of servers’ hardware and operating systems at customer premises.• Performed responsive and timely field servicing and maintenance of banking equipment to ensure customer satisfaction.• Achievement:➢ Received E-Award in May 2004 for achieving successful and services leads.➢ Received Special Achievement Award in December 2003 for outstanding customer services.➢ Received Advocacy Award in July 2001 for outstanding customer services.