Post Sales Co-Ordinator
Current• Managing a set of customer accounts including Argos DDE and Data Select. Acting as a first point of contact for my assigned account base and effectively handling all queries within specific SLA periods. • Liaising directly with Sales and Vendors and ensuring any additional information is provided swiftly and queries resolved promptly.• Ensuring the various return policies to customers are met, as well as validating return requests, and raising RMA’s where applicable.• Obtaining manufacturers’ required authorisations, providing POD’s, Credit Notes, and raising warehouse queries to ensure successful deliveries.• Communicating with relevant vendors, parcel couriers, warehouse and credit control staff, and proactively managing all requests until resolution.
