Matthew Tess work email
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Matthew Tess personal email
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Motivated, personable business professional with a successful track record of IT support.Talent for quick problem resolution paired with high customer satisfaction. Optimistic and friendly with professionals and non-professionals at all levels.Accustomed to handling high pressure, time sensitive tasks, with successful outcome.Demonstrated history of fair and diplomatic leadership with clear visionary goals. Unique ability to work within established infrastructure, while working to improve overall efficiency of processes. Empathetic and compassionate to the needs of all individuals.Specialties: Windows 7, Windows 9x, Windows for Work Groups, Windows NT Server and Workstation, Windows 2000, XP, Vista, Android, Apple Talk, UNIX, and Novell NetWare 3.x & 4.x, Active Directory, BMC Remedy Problem Management, Heat, Cisco Any Connect VPN, RSA VPN, Remote Desktop, Netcool, Clarity, PeopleSoft, IBM Tivoli Identity Manager, RSA, OMS, DOTS, Anzio Lite, and Microsoft Office Suite(2007, 2010, 365)
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Desktop Support/2Nd Level Help DeskHerzing University Feb 2017 - Jan 2019Menomonee Falls• Desktop and senior level support for 5000+ employees/students onsite and remote.• Manage access levels and file/folder structure via Active Directory for all servers’ onsite and remote.• Planned, Implemented, and supported user’s migration from Windows 7 to Windows 10.• Managed the project to change from Skype to Zoom video conferencing software (51k annual savings).• Researched, selected, and deployed new standards for laptop and desktop computers.• Administer Zoom and Skype for Business accounts for video conferencing. • Train new employees on software and IT hardware procedures. -
Cis Client AnalystDirect Supply Mar 2013 - Nov 2016Greater Milwaukee AreaProvide 1st and 2nd level help desk / desktop support for 1300+ employees onsite and remoteDeliver C suite executives personal technology support 24/7Build and break-fix support on all HP, Dell, and PDS desktops and laptopsUse Heat incident-management tool to manage customer requests (1st Incident Resolution 90%)Create and update documentation for setup, administration, and client issuesMobile device administrator for 300+ smart phone and tablet devices (67k annual savings)Event technology coordinator for all on and off site events (projectors, HD monitors, splitters, ect)Inventory, maintain, and support audio and video equipment in auditorium -
Help Desk Specialist ConsultantKohl’S Corporation Apr 2010 - Mar 2013Provide 1st level support for 120,000 associates at Kohl’s corporate office, store’s, DC’s, and remote users with help desk related needs via phone and e-mail communication.Log, track, and follow up on user issues with PC/MAC, POS, RF, Printers, Gift Registry, Kiosk, Cisco Any Connect VPN, Smart Phone and Tablet Technology using the BMC Remedy software.Escalate problem to 2nd level support for follow-up and resolution when unable to resolve issues.(91% first call resolution rate)Place service calls for issues with store, corporate, or DC computer equipment handled by outside vendors.Communicate with other departments to keep up to date on all new processes and procedures.
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Operations TechnicianTmp Directional Marketing Aug 2003 - Mar 2010Conduct the back up of orders entered daily on DOTS and OMS servers.Back up of all TMP servers monthly during month end.Maintain dealer/client files by performing dealer updates to the network weekly.Maintain and minor repair of the HP9000 printers.Generate and print PDF files for solicitations and recommendations.Impart outstanding customer service to all clients and coworkers.Perform off hours support using VPN remote client software. -
Ground Transportation SpecialistColorado Mountain Express Jan 2000 - Apr 2003Scheduled ground transportation from the airport to resorts in Vail and Beaver Creek Colorado.Organize confidential VIP service for business executives and celebrities.Coordinated arrival of drivers with arrival and departure of flights.Maintained employment at Club 8150 while working -
Security ManagerClub 8150 Jan 2000 - Apr 2003Oversee all security related activities for high profile nightclub.Managed the marketing and promoting of Club 8150 concert events.
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Field TechnicianWang Laboratories Dec 1998 - Dec 1999Installed, upgraded, and repaired all servers, desktop, and laptop computers that Dell manufactured. (Wang Laboratories is Dell computers contracted technical support provider in Minnesota).Performed onsite repair and support to clients with Dell service agreements.Maintained exceptional customer relations between Dell, Wang Laboratories, and the clients.
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Help Desk SpecialistImation Feb 1998 - Dec 1998Solved clients' problems with the Superdisk drive technology via e-mail and phone support.Served as Principal Macintosh specialist for testing and supporting the Superdisk technology on Apple computers.Provide first and second level helpdesk support.
Matthew Tess Skills
Matthew Tess Education Details
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Computer Networking And Repair -
Brown Institute Of TechnologyInformation Technology
Frequently Asked Questions about Matthew Tess
What is Matthew Tess's role at the current company?
Matthew Tess's current role is IT Professional.
What is Matthew Tess's email address?
Matthew Tess's email address is mt****@****ing.edu
What schools did Matthew Tess attend?
Matthew Tess attended Brown College, Brown Institute Of Technology.
What skills is Matthew Tess known for?
Matthew Tess has skills like Vpn, Technical Support, Windows 7, Servers, Help Desk Support, Software Installation, Windows Xp.
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