Matthew Toone Email and Phone Number

Go Nimbly is the leading Revenue Operations consulting firm dedicated to helping SaaS companies achieve frictionless revenue growth. By optimizing processes, aligning teams, and leveraging data, Go Nimbly transforms operational silos into seamless collaboration across Marketing, Sales, and Customer Success, enabling companies to deliver exceptional customer experiences and maximize revenue potential.

- Achieved a 20% YoY increase in recognized revenue by revamping the sales compensation plan to strengthen alignment with business objectives, leading to a 33% surge in prepaid deal closures. - Drove a 75% YoY increase in bookings, surpassing the 2023 target by realigning sales territories, implementing Salesforce, and integrating sales tools to optimize the enterprise sales motion, leading to over $37M booked. - Increased average renewal value to 120% of original contract value… Show more - Achieved a 20% YoY increase in recognized revenue by revamping the sales compensation plan to strengthen alignment with business objectives, leading to a 33% surge in prepaid deal closures. - Drove a 75% YoY increase in bookings, surpassing the 2023 target by realigning sales territories, implementing Salesforce, and integrating sales tools to optimize the enterprise sales motion, leading to over $37M booked. - Increased average renewal value to 120% of original contract value through simplified customer onboarding and additional strategies focused on increasing product utilization. Show less

- Led M&A integration efforts for Henry Schein Practice Solutions and Internet Brands, with the launch of Henry Schein ONE within 120 days, and achieved consistent incremental sales growth in a resulting $500M SaaS business through optimized post-launch strategies. - Consolidated to a team of 120 sellers promoting over 15 brands with both mid-market and enterprise sales teams in a coordinated go-to-market strategy for Henry Schein One - Transformed product releases, reducing time to… Show more - Led M&A integration efforts for Henry Schein Practice Solutions and Internet Brands, with the launch of Henry Schein ONE within 120 days, and achieved consistent incremental sales growth in a resulting $500M SaaS business through optimized post-launch strategies. - Consolidated to a team of 120 sellers promoting over 15 brands with both mid-market and enterprise sales teams in a coordinated go-to-market strategy for Henry Schein One - Transformed product releases, reducing time to market by 50% to a consistent 3-month cycle, driving double-digit growth and recognition for the team as the gold standard for product releases. - Implemented cost-saving initiatives and delivered $5M in annualized savings within 6 months by identifying over $14M in total benefits across the Sales, Customer Success, Onboarding, and Technical Support departments. - Executed a CRM migration plan to Salesforce within 18 months, yielding substantial efficiency gains across sales, onboarding, and support functions, including a 40% decrease in sales closing time, enhanced onboarding capacity, and a sustained 30-second handle time improvement for support. - As head of the PMO overseeing post-merger activities, successfully integrated 8 businesses into Henry Schein ONE in less than 2 years through a tailored M&A integration methodology that delivered cost savings, removed operational redundancies, and facilitated rapid leverage of the expanded product portfolio under 120 days. Show less

- Achieved a 65% decrease in Support Technician Time to Competency by recruiting skilled staff, implementing comprehensive training programs, and ensuring 95% customer satisfaction within 90 days for new hires. - Through advanced data analysis and predictive modeling, achieved a forecast accuracy of +/-1.5% for the $25M support budget, enabling optimal operational planning and resulting in a 21% increase in service level, a 4.5% reduction in overall headcount, and over $1M annualized… Show more - Achieved a 65% decrease in Support Technician Time to Competency by recruiting skilled staff, implementing comprehensive training programs, and ensuring 95% customer satisfaction within 90 days for new hires. - Through advanced data analysis and predictive modeling, achieved a forecast accuracy of +/-1.5% for the $25M support budget, enabling optimal operational planning and resulting in a 21% increase in service level, a 4.5% reduction in overall headcount, and over $1M annualized expense savings. - Pioneered the establishment of a Data Science Team that was 94% accurate in predicting customer attrition, showcasing the power of machine learning for proactive customer engagement. Show less

- Following a tumultuous product release, established processes and cohesion that reduced customer escalations by 75% and decreased average handle time by 9% within one year, resulting in annual savings of over $1.6M in support costs. - Successfully restored operations within 6 weeks following the devastation of Super Typhoon Haiyan in the Philippines by swiftly establishing a new facility in Manila and offering relocation support to affected team members. This ultimately ensured the… Show more - Following a tumultuous product release, established processes and cohesion that reduced customer escalations by 75% and decreased average handle time by 9% within one year, resulting in annual savings of over $1.6M in support costs. - Successfully restored operations within 6 weeks following the devastation of Super Typhoon Haiyan in the Philippines by swiftly establishing a new facility in Manila and offering relocation support to affected team members. This ultimately ensured the continuity of support services and preserved valuable skill sets and domain knowledge. Show less

- Spearheaded a Lean Six Sigma project to enhance global facilities management, which increased production capacity by 63%, decreased project backlogs by 67%, and average project completion times by 22% (75 days), with an overall ROI of 39%. - Implemented Lean Six Sigma methods to streamline payroll support processes at NSA, generating an 81% reduction in effort spent on payroll-related customer service tasks and significantly enhancing payroll accuracy and efficiency.

- Accelerated the NSA's largest software development services procurement, completing it in just 6 months, saving 30% in project delivery time, and securing expert services worth hundreds of millions of dollars over 5 years while saving millions in subpar services investment. - Through a comprehensive contract audit, identified $1M in additional investment funding for the Associate Directorate of Education and Training, preventing the loss of investment dollars that would have otherwise… Show more - Accelerated the NSA's largest software development services procurement, completing it in just 6 months, saving 30% in project delivery time, and securing expert services worth hundreds of millions of dollars over 5 years while saving millions in subpar services investment. - Through a comprehensive contract audit, identified $1M in additional investment funding for the Associate Directorate of Education and Training, preventing the loss of investment dollars that would have otherwise expired. Show less

Launched and managed College Works Painting's Northern Utah operations, achieving a 335% YoY revenue growth from $109K to $475K, ranking 9th out of 109 districts nationwide, with two top 20 branch managers and three promotions to district managers, while maintaining a 30% profit margin, 8% above average.