Matthew Torfs Email & Phone Number

New York, Ny, Us

Antwerpen, Vlaanderen, België

As the Executive Housekeeping Supervisor at a 5-star superior hotel that's part of the Leading Hotels of the World, I oversee all housekeeping activities, both day and night.Hotel and Department Startup: I helped to establish the hotel and the housekeeping department, playing a key role in the opening of 50 out of 108 rooms. This involved assembling the housekeeping team, setting up procedures, and ensuring a smooth launch.Team Leadership: I lead a team of 60 staff members in the housekeeping department, working 24/7 in a luxury environment. This includes a night shift for cleaning public areas and the spa, a day shift for maintaining rooms, and an evening shift for turndown service.Quality Control: I conduct daily inspections to ensure that all housekeeping activities meet the highest standards expected of a 5-star superior hotel.Inventory Management: I manage the inventory of cleaning supplies, place orders, and ensure that the team always has the necessary materials.Budget Management: I am responsible for creating and managing the annual Housekeeping budget, covering cleaning supplies, guest supplies, OSE and FFE.Innovation and Projects: I work on projects focused on innovation and improving service quality. For example, I initiated a collaboration with Dyson to provide hairdryers in the suites and spa.

Knokke, Vlaanderen, België

During my time at the hotel, I supported the Housekeeping department a few days per week during busy periods like the summer, autumn, and Christmas holidays. Before I returned, the hotel underwent a significant renovation, elevating it to a 5-star superior status with enhanced luxury and service.

Lanaken, Vlaanderen, België

I completed a 6-month internship at La Butte aux Bois, Belgium's first 5-star superior hotel. This experience provided me with in-depth training in high-level hospitality, focusing on Front Office and Housekeeping management.La Butte aux Bois has 59 rooms and a 2-star Michelin restaurant, Ralf Berendsen. Throughout my internship, I developed a strong understanding of customer service and operational excellence, gaining valuable insights into the standards of a top-tier hotel.

Knokke-Heist

In my role as Floor Supervisor at La Réserve, I learned to lead a team and ensure rooms were inspected for cleanliness. I worked independently during the evenings to ensure the smooth operation of the hotel, which has 106 rooms.

Knokke-Heist, Vlaanderen, België

I completed a 6-week internship at La Réserve, where I gained my first experience in both Front Office and Housekeeping. During this time, I learned the essential skills for providing excellent customer service and maintaining a high standard of cleanliness and order.

De Panne, Vlaanderen, België

During my internship at Plopsa Hotel, I learned to work customer-focused and handle complaints, even during challenging times such as the COVID-19 pandemic. My internship was three days a week, where I gained experience dealing with various customer queries, providing excellent service.In the second part of my internship, I learned to work quickly and efficiently, especially on busy days when 116 rooms were checking in and out simultaneously. This allowed me to hone my time management and problem-solving skills.Plopsa Hotel is part of the Plopsa group, which has 10 amusement parks in 7 countries.

Bachelor, Proffesional Hotelmanagement

Activities and Societies: 2023 - 2024 Dux-festi: I was responsible for organizing the annual gala ball of student association Dyonisos.

3De Graad 7 Specialisatie, Hotel Management

3 De Graad Tso, Hotel