· Skilled in industry best practices for wireframing, user research, prototyping, data synthesis, Usability Principles, User Flows, and UX/UI Design· Conducted product research with various methods including online surveying, secondary research, competitor analyses, and user interviews· Presented designs to colleagues using research data to discuss decisions · Critiqued other designers’ work and recommended improvements· Tested prototypes with users to… Show more · Skilled in industry best practices for wireframing, user research, prototyping, data synthesis, Usability Principles, User Flows, and UX/UI Design· Conducted product research with various methods including online surveying, secondary research, competitor analyses, and user interviews· Presented designs to colleagues using research data to discuss decisions · Critiqued other designers’ work and recommended improvements· Tested prototypes with users to identify areas of success and improvement· Iterated on ideas to improve digital products with best user experience in mind· Worked with Boston’s branch of the National Association of Asian American Professionals (NAAAP) to improve user experience with their website · Synthesized user research data in FigJam to uncover insights to guide solution ideation· Consolidated and presented research findings to client· Understood client wants and needs for their website’s UI Design and functionality· Demonstrated design success and identified areas for further iteration from live user testing sessions· Recorded meeting minutes from all client meetings and documented in shared file· Collaborated with front-end developers on simplification and consolidation of information architecture on client website· Provided Hi Fidelity screens and prototypes using Figma to development team Show less

• Managed over 10 Enterprise level accounts, serving as clients’ liaison to Granite for all needs• Developed strong client relationships, ensuring satisfaction and an excellent customer experience• Logged account updates, quotes, and internal collaboration with colleagues in Salesforce • Created ad hoc reports in Excel to analyze client trends and recommended strategies to hit their goals • Conducted routine client meetings via phone, video call, and in person to discuss… Show more • Managed over 10 Enterprise level accounts, serving as clients’ liaison to Granite for all needs• Developed strong client relationships, ensuring satisfaction and an excellent customer experience• Logged account updates, quotes, and internal collaboration with colleagues in Salesforce • Created ad hoc reports in Excel to analyze client trends and recommended strategies to hit their goals • Conducted routine client meetings via phone, video call, and in person to discuss project updates, answer questions, and consult on additional services • Educated clients on Granite’s full product offerings to maximize value in the partnership• Cross-sold services and upgrades with emphasis on account growth as well as contract renewal• Led multiple, simultaneous projects to onboard new clients onto Granite’s platform• Coordinated between internal and external stakeholders for technical solution exploration, repair resolution, configuration changes, order processing, and billing concerns • Audited both clients’ contracts and invoicing to ensure accurate pricing and negotiated credits as needed• Demonstrated Granite’s portals to customers, focusing each presentation on their specific needs• Trained new hires and served as a mentor for all teammates to answer questions as well as update them on process changes Show less