Matthew Uthoff Email & Phone Number

Novi, Michigan, United States

● Lead a team of Analysts and Coordinators, providing performance reviews and coaching sessions when needed ● Managed multiple accounts and utilized graphs and charts to ensure optimal organization and presentation ● Reviewed and presented monthly KPI metrics to customers and internal departments ● Assisted with the implementation of several system improvements● Launched new accounts and implemented processes to fit customer needs in conjunction with Managers and Customers ● Improved efficiency of accounts by reducing manual time and creating automated workflows using Alteryx● Analyzed large quantities of data to identify areas of weakness and created recommendations for process improvements ● Collaborated with various departments to ensure quality of accounts and procedures remained efficient

Novi, Michigan

● Conducted several interviews and trained incoming employees on all Ryder processes ● Assisted Senior Analyst in launching initial account and ensured customer of account stability through daily meetings ● Led calls/meetings with customers, presented KPI’s, and formulated strategic action plans● Led monthly meetings with internal departments, analyzing previous data in order to generate improvement strategies● Problem solved directly with various departments by utilizing account data to identify and resolve concerns ● Initiated the implementation of system logic to improve the efficiency of my accounts and processes ● Worked closely with carriers to resolve/improve performance through analyzation of activity

Greater Grand Rapids, Michigan Area

● Managed a team of employees, trained incoming employees, and handled disciplinary actions when needed● Oversaw multiple accounts with a variety of products ● Utilized employee labor data and hours in order to determine company strengths and weaknesses● Analyzed quantity and time of inbound/outbound shipments to improve warehouse layout● Composed corrective action reports, monthly reports, and damage reports in order to maintain efficient business structure● Ran daily shift start meetings to delegate individual responsibilities and address any employee concerns ● Communicated with customers and fleet management to verify outbound trailers to avoid disruption in production lines ● Reviewed inventory control reports to ensure product placement was accurate. ● Became efficient in the following technical skills: Red Prarie, Maves, Yardview, JD Edwards EnterpriseOne (JDE), Application System/400 (AS/400), and System Applications and Products (SAP)

Greater Grand Rapids, Michigan Area

● Generated and managed inbound/outbound orders to ensure customer deadlines were met● Confirmed outbound shipment completion by use of blind count reports to ensure quantities matched skews ● Strategically directed drivers to the correct docking location to enhance loading time and avoid detention● Problem solved with customers and carriers when shipments were changed or dock times were missed

Greater Grand Rapids, Michigan Area

• Answered incoming calls, scheduled and tracked tee times.• Paired shoppers with golf apparel, equipment and merchandise to suit their individual needs.• Provided top-notch customer service and handled money transactions.