Matthew Vail Email & Phone Number

Allendale Charter Township, MI, US

Scarborough, Maine, United States

Westborough, Massachusetts

Grand Rapids Michigan

• Manage a team of 2 – 4 crew members, ensuring on time and correct delivery of customer orders throughout West Michigan
• Maintain a knowledge of the event rental industry, and offer solutions for each customer’s specific event needs while on site
• Provide customer service in store by answering customer questions on equipment rentals and repairs and coming up with custom solutions to each customer’s specific problem
• Facilitate sales of new equipment to customers and providing solutions by having an extensive knowledge of all products offered

Portland, Maine Area

• Provided extensive servicing and cleaning of kitchen exhaust systems throughout ME and NH
• Responsible for equipment maintenance and repairs, safety inspections and issuing certifications
• Responsible for maintaining client relationships and scheduling future appointments
• Led, trained and directed a team of associates during service calls to ensure great customer service and a thorough cleaning of each system

Mooresville, NC

• Maintained produce department by ordering and receiving product daily, and replenishing shelves
• Ensured quality of department by monitoring temperatures, rotating product and working to reduce shrink
• Interacted with customers and answered inquiries regarding the different varieties and uses of produce, as well as created custom party platters and fruit cuts as requested
• Developed interpersonal communication skills, mastered time management and quick and effective customer service solutions as a cashier

Gorham, ME

• Maintained produce department by ordering and receiving product daily, and replenishing shelves
• Ensured quality of department by monitoring temperatures, rotating product and working to reduce shrink
• Interacted with customers and answered inquiries regarding the different varieties and uses of produce, as well as created custom party platters and fruit cuts as requested
• Developed interpersonal communication skills, mastered time management and quick and effective customer service solutions as a cashier