Manage day to day infrastructure such as:Installing Microsoft Updates on Workstations.Installing and troubleshooting OS Windows 7, Windows 8.1, Windows 10.Manage Active Directory Servers by assigning user groups.Manage Microsoft Exchange Servers by enabling OWA and ActiveSync.Manage Printer Servers, by installing and maintaining Ricoh Business and Publishing grade printers.Manage SCCM Servers by creating and pushing packages, managing and pushing computer updates and software, and monitoring deployment packages.Manage Microsoft 365 Admin Center with User management administrator level access.Manage Skype for Business Servers by enabling user accounts to be able to use Skype for business.Manage Backups with EMC Avamar for Servers and Workstations, install and activate backup clients, troubleshoot backup failures, manage datasets.Triage Help Desk calls & walk-in requests/incidents in ServiceNow.Create knowledge base articlesProvided deskside support for end users.Mange and troubleshoot iPhone iOS that utilize Microsoft IntuneManage and troubleshoot ShoreTel Director, Communicator 13.3 and ShoreTel desk phones.Manage and troubleshoot Crestron 32x32 system.Managed refreshing local and remote user’s desktop and/or laptops.