Matthew Vankopf Email & Phone Number

Neenah, Wi, Us

• Assessed and implemented Human Resources practices, policies, and procedures.• Demonstrated organizational leadership, uniting cross-disciplinary teams to common goals.• Managing and delivering Human Resources services to the greater organization.• Skill transfer and training of new organizational practices: LEAN, Digital Recordkeeping.• Initiated policy & procedural changes, locally, and statewide.• Provided cross functional team direction and provided asset creation skills to the organization.• Recruitment and selection planning, management, and delivery.• Championed positive change and led reform in organizational practices.

• Onboard new employees, including training, mentoring, and new hire documentation.• Promote professional growth and facilitate talent development of each associate to drive high level performance.• Apply performance data to evaluate and improve operations, target current business conditions, and forecast needs.• Conduct weekly staff meetings to address concerns, evaluate progress toward goals, and plan improvements.• Provided thorough HR documentation.

Appleton, Wisconsin, United States

• Met and exceeded sales goals, finishing the final year at 130% to metric targets on the collective year.• Trained district sales employees.• Lead community outreach events for sales prospecting.

Remote

• Provided Tier 3 advanced troubleshooting on products for Spectrum, Comcast, and Cox for both consumers and business.• Trained, coached, and mentored nearly 500 technical support agents in a remote call center environment

Cleveland, Ohio, United States

• Met and exceeded annual sales targets, while resolving customer concerns.

Ithaca, New York, United States & Macedonia, Ohio, United States

• Created personal growth plans for employees. Trained and Facilitated all sales associates, leading us to be seventh in the company in sales performance.• Met and exceeded floor sales goals, while working with customers to sell new products and services.

• Directed the creation of proprietary tools and created content for the website portfolio for this startup company.• Conducted meetings with several teams, including Art / Design, Marketing, Web, Community, and Programming.