Matthew Vaughan Email & Phone Number

San Diego, Ca, Us

Minneapolis, Minnesota, Us

CrossFuze is a #1 CSAT Rated ServiceNow Elite Partner, dedicated to helping organizations transform customer and employee services with ServiceNow’s powerful capabilities. With operations spanning Salt Lake City, New York City, Buffalo, Toronto, Ottawa, and Manila, we bring global expertise to every engagement.Our mission is to empower IT leaders to reshape services across their enterprises by building high-impact platforms powered by ServiceNow. These platforms drive efficiency, governance, and automation, providing unparalleled visibility into operations. Through our investment in R&D and a proven track record of best practices, we ensure a best-in-class client experience that delivers meaningful results.CrossFuze offers a comprehensive portfolio of services, including:- Service Management Consulting- ServiceNow Implementations, Support, Turnkeys, and Integration- IT Service Desk Solutions- Customer Service Call Center SupportWhat sets us apart is our 90-day implementation guarantee and roadmap assessment, ensuring quick wins and sustained success throughout your ServiceNow journey. Learn more about how we reimagine services at every phase: www.crossfuze.com.

Somerset, Nj, Us

Navigating the rapidly evolving IT industry can be a daunting task. It requires partnerships with trusted, dedicated individuals or organizations who are committed to achieving your business's goals and delivering on their promises. This is where my role comes into play.I collaborate with clients to help them understand the intricacies of the fast-changing tech landscape. This involves guiding them in making informed purchasing decisions, ensuring they're getting maximum value from existing investments, and keeping them updated about product/licensing changes that could impact them positively or negatively. I strive to ensure clients procure hardware and software in the most cost-effective way and recommend IT solutions that best suit their business needs, irrespective of the vendor.I pride myself on being proactive, responsive, resourceful, and enjoyable to work with. My primary goal is to ensure clients have a positive experience with SHI and that their business needs are met effectively. I am here to work for you!

Austin, Texas, Us

Mentored new hires in lead generation, pipeline management, sales cycles, and deal closure, contributing to a high-performing team consistently exceeding quota.

Austin, Texas, Us

- Managed a portfolio of 175 accounts across the western US and Canada, delivering tailored NetSuite solutions to meet specific business needs, resulting in 108% of quota, 9 new logos, and $270k in ARR.- Achieved an 89% customer retention rate by providing exceptional customer service and building relationships with C-level executives to ensure ongoing client satisfaction.

Austin, Texas, Us

- 112% Quota Attainment - Q4 FY20/21 (Placed top 4 in the GBU for SQL's converted into opportunities)- 109% Quota Attainment - Q3 FY20/21 (Top Performing Team in North America - Sourced $300K in closed ARR)

Austin, Texas, Us

- 100% Quota Attainment - Q2 FY20/21 (Named Team MVP and won the Team Player Award)- 119% Quota Attainment - Q1 FY20/21 (Finished in the top 15% in attainment for the NetSuite GBU)

San Diego, California, Us

- Managing inbound/outbound leads, prospecting potential customers using Zoominfo, LinkedIn, and web scraping. Inputting qualified leads into Salesforce and performing outreach to drive sales.- Calling prospects (50+ calls daily), booking qualified meetings/product demos for Account Executives. Learning more about the entire sales cycle while transitioning into an Account Executive role.

San Jose, California, Us

- Attained 160% of quota with an estimated pipeline of $200,000 during my internship. Called prospects(100+ calls a day), booked qualified meetings, and learned effective sales techniques.- Learned about data center infrastructure at a high level, grew my knowledge about Hyper-Converged Infrastructure, SaaS products, The Public Cloud, IT Departments, and Operations.

Santa Cruz, Ca, Us

- Conducted research projects on IOS/Android applications and local vendors in event areas, wrote reports on these research projects, and showcased the results through PowerPoint presentations.- Improved public speaking and planning skills for marketing events, as well as gained knowledge on how marketing departments operate in terms of branding and positioning.

Bachelor Of Science, Business Administration (Marketing) - Minor In Professional Selling And Sales Management

Bachelor Of Science, International Marketing