● Responsible for strategic forecasting and planning of IT needs based on the current business strategies, budgets, and industry best practices.● Lead cybersecurity architect, responsible for threat and risk analysis. Expert on cybersecurity solutions. ● Designed complex server and networking systems and support systems such as backup, security, and disaster recovery. Maintained detailed documentation of technical configurations along with support documents.● Served as the advanced technical lead responsible for developing and implementing IT solutions, concepts, methods, standards, processes, and procedures to guide internal technical and external non-technical staff.● Developed project plans including timeline, schedules, material, budget, and personnel for major IT projects.● Served as the ambassador to C-Level executives, teachers and principals, business owners, and department managers, regarding customer service issues, project updates, processes and procedures, and technical specifications.

• Primary technical lead for VMware 6.5/Azure hybrid cloud infrastructure comprised of 2 data centers, 50+ virtual hosts, 1000+ virtual machines, and 300+ TB of data. • Spearheaded the planning, design, and implementation of a Horizon View 7 environment built on VMware ESXi 6.5.• Directed projects utilizing ITILv4 processes and procedures related to enterprise server hardware, network hardware, storage infrastructure, and critical company applications. Excellent coordination skills required. Insured project deadlines and budgets were met. • Utilized internal processes to accurately document system configurations and processes resulting in a more efficient and standardized IT department.• Worked with internal teams to troubleshoot sensitive and complex technical problems while maintaining 99.99% up-time reliability.

● Worked directly with C-Level executives and company owners to determine IT requirements and translate into cost effective and reliable IT infrastructures via personal interviews and security/network assessments.● Performed risk analysis to identify potential issues that could negatively impact critical project timelines or customer environments. ● Lead Engineer working with sales teams to design and implement IT infrastructures, including, but not limited to: ○ Local, cloud and hybrid cloud based Active Directory and Microsoft Azure solutions ○ Azure SAS ○ RDS and Citrix server farms ○ High availability LAN and WAN networks. Responsible for designing, implementing and maintaining logical and physical aspects of the multiple network ○ Virtual server environments using VMware and Hyper-V high availability technologies. ○ Backup and disaster recovery solutions utilizing on-site appliances and off-site cloud storage. ○ Designed and configured SAN storage hardware utilizing SMB, NFS, and iSCSI connections.● Drafted and implemented security and usage policies meeting PCI and HIPAA standards. ● Demonstrated excellent customer service skills through efficient communication with customers and internal teams to clearly understand problems and provide quick, effective solutions. ● Performed advanced technical troubleshooting of critical IT systems through log analysis, social analysis, and historical data.

In-Touch Computer Services is a Managed Service Provider specializing in providing services to small and medium sized businesses. Responsibilities:● Using excellent communication skills, provided advanced network and server troubleshooting for regional customer base.● Implemented MS Active Directory setups with 2003, 2008, and 2012 domain and forest functional levels. ● Drafted detailed processes and procedures related to customer service, information security, disaster recovery, and company SOPs. ● Managed and maintained internal and customer facing RMM system responsible for patch management, application deployment, and security compliance. ● Designed internal network, server and security systems, ensuring compliance with patching, security, and system abuse policies. Technologies supported: Cisco, VMware, Hyper-V, Citrix, EMC, Active Directory, SQL, Exchange, Office 365, GPO, Dell Servers, HP Servers and Networks, Watchguard, Fortinet, Zultys VOIP, Sage Timberline, Autotask, Continnum.

Integrity IT, is a Managed Service Provider specializing in providing services to small and medium sized businesses. ● Demonstrated excellent customer service skills through remote and face-to-face troubleshooting of customer computer systems. ● Provided technical support for customer applications, both local and cloud-based software. ● Installed and maintained backup and disaster recovery solutions. Performed restores when needed. ● Provided detailed documentation of all work performed to upper management. Maintained client documentation. ● Participated in detailed customer projects including email migrations, server virtualization, network installs, Active Directory installs, and terminal server setups.Technologies supported: Cisco, VMware, Citrix, Active Directory, SQL, Exchange, Office 365, GPO, Dell Servers, Fujitsu servers, Shoretel VOIP, Sage Timberline, ConnectWise, Labtech,

Personally owned computer business where I did consulting work with companies that needed expertise with IT. Responsibilities and achievements:• Primary client was Manchester Memorial Hospitals IT Department, where I worked directly with the local Systems Administrator and assisted him in his day to day tasks. Skills used include Active Directory, GPO, DHCP and DNS maintenance, Windows Server, Desktop Deployment, Network Security and Management, VMware, and Service Desk.• Primary consultant on VMware and HIPAA policies and procedures. Assisted and advised with conversion of physical to virtual server environment, as well as physical to virtual EMR.

Worked exclusively with the Web Development department where I coordinated intranet deployments across the many local and out of state hospitals owned by AHS. Other responsibilities include, creation of training media, updating intranet content, team participation, e-commerce, statistics, and training of managers and IT personnel.

I worked at the AHSS Information Systems office in Lake Mary, Florida. Worked in several different departments over the summer including Data Center, Help Desk, Networking, Web Development, and the Project Management Office.

Worked with the on site Systems Administrator. Learned skills such as working responsibly with Active Directory, Remote Desktop Services, Working with Network Hardware, User Security, General Network Security, Windows Server 2003, Security Requests and Customer Service. Also worked with General Computer Repair, Repair Coordination with Dell Inc., and Computer Hardware Installations.