Matthew Wagner Email & Phone Number

Marietta, Ga, Us

Marietta, Georgia, United States

Marietta, Georgia, United States

*Promoted to Director of Customer Excellence to successfully manage Customer Service, Consumer Excellence, Inside Sales, and Tech Services teams. Involved in Sales Enablement, collaborate with the leadership team to identify training partners and LMS platforms. Interpret and leverage data insights, reorganize customer service teams to drive self-help technologies, while decreasing inbound calls, and increasing team productivity to constantly enhancing customer experience. Measure and track delivery ROI on identified transformation opportunities. Create and implement an analytics strategy for best in class service delivery.Notable Achievement:*Successfully developed and implemented the “High Radius Easy Pay Program” and extensively worked on upgrading the company E-shop, to meet the needs of customers and internal stakeholders.

Alpharetta, Ga

Directly supervised the national sales manager, international sales reps, international sales agents and agencies, e-commerce sales, redefining the e-shop experience, data analyst, and sales support personnel. Supported the S&OP process and was responsible for accurately forecasting yearly volume. Ensured processes met production goals. Worked with Vice President in marketing, regulatory, legal, procurement, packaging, and supply chain to ensure cohesiveness and directionality of the business. Drove SKU rationalization and price increases across multiple sales channels. Notable Achievement:*Responsible for managing a $100M business unit that averaged 6% growth over tenure. Helped drive the ideation through the commercialization process of 4 new products that generated in excess of $5M in new revenue.

Managed $4M multi-state territory and was responsible for delivering sales and margin targets of 3%-6%. Short term critical assignments that included collaboration in developing companywide e-shop, pricing initiatives, SKU rationalization, and marketing activities. Effectively placed products in targeted accounts. Supported the leadership team by helping develop an onboarding process and aided in the training of new sales managers. Performed analyses of departmental activities, costs, operations, and forecasted data to determine the department's progress toward reaching stated marketing action plans. Recruited other account managers and provided leadership through strategic sales. Notable Achievement:*Key account assignments with regional/national accounts that took me outside of my territory and increased top-line sales volume to $17M.

Discovered new opportunities and created programs to close by taking advantage of programs and new products. Utilized cross-selling and upselling techniques in existing accounts which resulted in achieving sales budgets on a yearly basis. Oversaw and managed all aspects of sales and distribution channels determining corporate positioning, customer segment selection, penetration plans, and product positioning. Managed sales channels accordingly and outside sales. Notable Achievement:*Successfully delivered growth of 7% in the assigned territory during tenure.

Youngstown, Ohio Area

Managed one distribution center and two satellite locations comprised of thirty-six routes sales representatives. Achieved sales and gross margin targets, hired and trained new sales representatives, managed distribution inventory levels, and created value in a highly competitive space. Researched market conditions and conducted feasibility studies that determined market demand. Directed a comparative analysis of competitors’ products, pricing, and strategies.

*Carried out Territory Sales Manager responsibilities in the highly competitive field of wound care. Worked with doctors and nurses in the geriatric population to deliver acceptable outcomes for their patients. Worked with local and state formulary teams to get new products on state formularies. *Drove results by building relationships with medical professionals and by aggressively challenging myself to exceed targets set by the management team. Prepared sales forecasts and ensured company vision was accomplished.

Germany/Persian Gulf

Infantry

Master Of Business Administration (Mba), Business Administration And Management, General

MBA - Concentration in Management and Finance

Bachelor Of Arts (B.A.), Communication And Media Studies