Matthew Wainwright Email & Phone Number

Leeds, England, United Kingdom

Provide timely reconciliation of our bank accounts versus our core system records and ensure any differences are documented and passed to the relevant teams for prompt investigation and resolution to mitigate financial, reputation and regulatory risk to meet the business requirements and tight deadlines.Key Accountabilities and Main Responsibilities• Perform a variety of stock reconciliations, both regulated and non-regulated on a daily basis (this is predominantly stock reconciliations but can also include regulated cash Reconciliations) • Answer queries from our Business Stakeholders and relevant departments within the business. • Ensure all exceptions are logged in the required systems and raised to the relevant business team with effective communication and any steps to improve the process.• Ensure that all regulatory CASS requirements are met (e.g. internal & external reconciliations, break resolution, funding shortfalls etc.) This involves taking ownership and using my Analytical skills to find the best solution for the business.• Assist with the compilation of daily and monthly MI for onward distribution to key stakeholders • Supervised a very new team and helped with the knowledge transfer as new team members joined the business.• Good working knowledge of the Microsoft Suite, including Excel.

Leeds, England, United Kingdom

Providing product and service information and resolving product and service problems. Attract potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information and taking care of any general administration needed.Key Achievements● Effectively managed inbound and outbound calls.● Provided customer solutions for ongoing issues.● Technical Guidance provided to customers when issues arise.

Leeds, West Yorkshire, United Kingdom

Managed, investigated and remediated Final decision complex Financial Ombudsman stage complaints, Working in a large and diverse team, ensuring the correct outcome have been achieved for the customer applying any mitigated circumstance or vulnerabilities that may impact the case. Prioritizing any urgent cases that are near the deadline. Initial response work and redress so that the customer gets a fair and in-depth response.Key Achievements● Effectively managed, organized and prioritized workload and time to achieve business time-scales and deadlines avoiding potential fines the company could incur. Resulting in correct and efficient work. ● Built and maintained an effective relationship with the Financial Ombudsman Service, liaised closely and worked collaboratively to ensure cases were managed effectively, thus building trust and confidence in our discussions.● Prioritizing and managing a complex portfolio of cases. Balanced the demands of a variety of work and processes using effective prioritization and planning skills, meeting all business service level agreements. Ensuring targets are met on time and accurately.● Adhering with strict deadlines, targets and ensuring productivity are achieved within a compliant manner. Effectively supervised a large workload, organized staff to meet strict business deadlines and ensured all work was processed in accordance with business rules and fully compliant.● Supporting and coaching members of the team to ensure quality targets are achieved. Trained and coached colleagues in all aspects of the department’s duties, communicated clearly, checked understanding and answered queries in a patient and supportive manner.● Presented team meetings to provide focus updates on changes within the work environment, and assist with any team issues. Leading to a higher quality of work and good team communication.

Bradford, United Kingdom

Specialize in banking and financial services operations and are the UK Business Process Outsourcing (BPO) joint venture between Unisys, Barclays, HSBC & Lloyds Banking Group (three major banks and an outsourcing and technology services company). Many years experience in a high security and high-risk financial crime environment, working to strict deadlines.Adhered to strict banking and company procedures, scrutinized high value cheques ensured they were in order and none fraudulent. All done to strict time scales meeting service levels agreements and to ISO 900 standard.Effectively supervised junior employees, provided training and guidance, answered any queries and ensured they worked safely and in line with company regulations. Thus earning the respect of colleagues and management.

Bachelor Of Science (Bsc), Business Computing Solutions (With Internet Applications), Pass

Business strategy and IT developments are increasingly interlinked in the workplace. This career-focused course gave me range.

Education record

Activities and Societies: IT studies, Business Class.