Matthew Walker is a Director Business Analytics and Tools Enablement at TELUS International. Colleagues describe him as "Matthew and I worked together for over 3 years at BlackBerry. In that time Matt showed great passion for elevating the customer experience. During Matt's time with BlackBerry, Matt held leadership roles in a technical support environment and when working directly with me focused on partner relationship management. Matt proved he could handle global scale operations and drive depth into his partnerships to ensure he managed to get the best out of them. Matt was always invested and determined regardless of the issue or opportunity presented to him. I thoroughly enjoyed working with Matt, his sense of humour, supportive nature of his partners and his team and his tireless work ethic are so appreciated. I would recommend Matt without hesitation as he is an excellent asset to any team." and "Matt is a solid leader who ensures that his team members and customers are taken care of to the best of his ability. As a leader Matt always ensured that you receive his undivided attention and appropriate coaching for the situation. As I was quick to find out, he is a very mature, knowledgeable and experienced leader with the charisma and communications skills to match. Matt helped me transition from a tech support to a leadership role, teaching me how to pull, interpret and report on call center metrics, and through his mentoring I was able to build the skills and confidence to better understand the opportunities for my teams and improve upon their performance. Matt would be a welcome addition to any team as he is well liked, dependable and always strives to make the best of any situation that he is presented with."