Focus areas:Collating and interpreting market and insurance client needs into solution opportunitiesDefining the insurance segment solution and product development roadmapWork closely with the marketing teams in articulation of value propositions and GTM strategiesDefining the product & solution distribution strategyGrow the insurance segment revenue and be responsible for the P&LNurture insurance client and industry body relationshipsIndustry engagement and… Show more Focus areas:Collating and interpreting market and insurance client needs into solution opportunitiesDefining the insurance segment solution and product development roadmapWork closely with the marketing teams in articulation of value propositions and GTM strategiesDefining the product & solution distribution strategyGrow the insurance segment revenue and be responsible for the P&LNurture insurance client and industry body relationshipsIndustry engagement and advocacy across insurance customers, and industry bodiesWork closely with Product Managers on developing pricing for each solution Show less

Working across the reinsurance client portfolio, I owned the co-development of new solutions to improve growth and client performance.Focus areas:- Project managing the SRLHA response and actions to the APRA Disability Income Sustainability measures- Developing the Health and Wellness digital platform strategy and implementation program for clients in Australia and New Zealand- Assisting clients understand the value of third-party data assets and the potential value of… Show more Working across the reinsurance client portfolio, I owned the co-development of new solutions to improve growth and client performance.Focus areas:- Project managing the SRLHA response and actions to the APRA Disability Income Sustainability measures- Developing the Health and Wellness digital platform strategy and implementation program for clients in Australia and New Zealand- Assisting clients understand the value of third-party data assets and the potential value of future risk assessment processes - Project managing the end to end installation of Swiss Re's automated underwriting engine into a key global client's Australian (and NZ) operations- Facilitation of a research project and feasibility study into one touch SME insurance product provision Show less

Accountability across the in-force life and health product portfolio (direct and reinsured), and as product functional lead on a number of new strategic product developments; - Annual product review and outcome recommendations across all products – performance, management reporting, market competitiveness, claims, complaints and disputes, SLA's and compliance- Established churn reporting and monitoring processes, including dashboards and automated alerts, together with bespoke report… Show more Accountability across the in-force life and health product portfolio (direct and reinsured), and as product functional lead on a number of new strategic product developments; - Annual product review and outcome recommendations across all products – performance, management reporting, market competitiveness, claims, complaints and disputes, SLA's and compliance- Established churn reporting and monitoring processes, including dashboards and automated alerts, together with bespoke report requirements and generation - Project management of product upgrades across multiple functional areas (claims / underwriting / pricing / risk management) including internal and external co-ordination and sign off of process and product documentation across functional teams, third party administrators and brand partners- Development and execution of customer facing product documentation (Product Disclosure Statements / Policy Schedules / Key Fact Sheets / marketing material)- Consumer research – online survey design / customer need and preferences (Investment portal digital app customer base) - Strategy development for new product release Project work - AGED CARE and CHRONIC CONDITIONS initiatives - Product design, market sizing, competition review and commercial business case development- Budgets and commercial negotiations with potential partners- Distribution strategy – digital / direct / advised- Resourcing and timelines for product development and release Show less

Contracting services across the general and life insurance industries, I was engaged by several organizations to complete projects across the insurance cycle, transforming the way their businesses operate. General insurer: Focused on acquisition and risk in the Motor and Home portfolios, the project reviewed access and use cases for consumer risk attributes previously unavailable in Australia, improving risk assessment, UX and driving speed to quote. Life insurer: Assess and… Show more Contracting services across the general and life insurance industries, I was engaged by several organizations to complete projects across the insurance cycle, transforming the way their businesses operate. General insurer: Focused on acquisition and risk in the Motor and Home portfolios, the project reviewed access and use cases for consumer risk attributes previously unavailable in Australia, improving risk assessment, UX and driving speed to quote. Life insurer: Assess and review current distribution strategy within the life insurance portfolio and deliver recommendations for future state and pathways to facilitate.Bank: Market, product, distribution, and roll out strategy across the distributed general insurance portfolios. Show less

Initially accountable for the life insurance product portfolio, assessing and negotiating new partnership arrangements within the life insurance market, this quickly expanded to encompass all insurance productso Direct insurance product marketing to 500,000 professional consumers (web, direct mail, email) – campaign planning and managemento New business development – sourcing and negotiating new products and partners and bringing to market (legal / compliance / market research /… Show more Initially accountable for the life insurance product portfolio, assessing and negotiating new partnership arrangements within the life insurance market, this quickly expanded to encompass all insurance productso Direct insurance product marketing to 500,000 professional consumers (web, direct mail, email) – campaign planning and managemento New business development – sourcing and negotiating new products and partners and bringing to market (legal / compliance / market research / design / go to market / commercialso Internal process management and strategy – full ownership of revenue and cost management, 3 and 5-year segment plan, two direct reports Show less

Key role to lead and develop the insurance product and data suite and position Veda’s insurance services division across the insurance marketDirect reporting line to leadership team and CEODirector of Insurance Reference Services Ltd with key members of the industry and representatives of the Insurance Council of Australiao Grew segment revenue by over 20% CAGR since 2010, negotiated significant internal capital allocation for key projects and secured long term fixed revenue… Show more Key role to lead and develop the insurance product and data suite and position Veda’s insurance services division across the insurance marketDirect reporting line to leadership team and CEODirector of Insurance Reference Services Ltd with key members of the industry and representatives of the Insurance Council of Australiao Grew segment revenue by over 20% CAGR since 2010, negotiated significant internal capital allocation for key projects and secured long term fixed revenue agreements with key insurance companieso Negotiated critical access to industry datao Project managed and drove cross functional teams to deliver on growth initiatives and new product development and release across multiple lines of new business into the market (B2B and B2C)o Delivered the insurance segment 3 year and 5-year business strategyo Released a market first insurance fraud data sharing product and developed an industry first insurance scoreGuest Speaker at ASIC Forum 2013 “Insurance – Great Expectations” Show less

Engaged for a consulting project defining third party data relationship strategy - outlining the business implications of a changing Government position with regard to information provision. The project provided the business model for the clients interaction with the Governments newly introduced Personal Properties Securities Register* Formulated submission to the Senate Legal and Constitutional Committee enquiry into the Personal Properties and Securities Register (PPSR) *… Show more Engaged for a consulting project defining third party data relationship strategy - outlining the business implications of a changing Government position with regard to information provision. The project provided the business model for the clients interaction with the Governments newly introduced Personal Properties Securities Register* Formulated submission to the Senate Legal and Constitutional Committee enquiry into the Personal Properties and Securities Register (PPSR) * Represented clients interests as witness before this enquiry (Jan 09)* Member of Stakeholder interests and IT implementation group for the PPSR* Structured and managed customer engagement and communication plan to ensure that subscriber base awareness of new PPSR product developments and value proposition for their businessesRetained to; * project manage the clients customer transition off its legacy website - ensuring a smooth customer experience, open communication, and realization of improved product revenues and service offering* Assist in the build of a new bureau of Automotive detail to service the information requirements of both consumers and the Australia insurance market, and negotiating data access with key stakeholders such as the RTA* Assist the Australian Heavy Equipment sector establish a Plant and Equipment Asset register Show less

The objective of this role was to build Veda Advantage’s social licence to operate and enhance shareholder value by shaping the regulatory environment and building the brand, reputation and privacy culture that support Veda Advantage’s future business. As a key external representative of the business, activities included: Stewardship of the Veda reputation during a time of notable change Stakeholder management and coalition building within… Show more The objective of this role was to build Veda Advantage’s social licence to operate and enhance shareholder value by shaping the regulatory environment and building the brand, reputation and privacy culture that support Veda Advantage’s future business. As a key external representative of the business, activities included: Stewardship of the Veda reputation during a time of notable change Stakeholder management and coalition building within the finance industry to facilitate Veda’s strategic outcomes (including working closely with industry associations)Managing the Veda interaction with Government and NGO’s, representing Veda within the law reform process including the preparation of key submissions relating to law reform and policy impacting the Veda business and the finance industryAnalysing and monitoring the regulatory environment to address any risk to Veda’s current or future product revenue streamsManagement of Veda’s external PR consultancy and development of targeted media outputs and plansDrafting of speeches and presentations by the Veda CEO and senior management, and briefing the CEO for meetings with Government and key accountsDevelopment, collation, editing and finalisation of regular customer bulletins which enforce key messages of the Veda business, and formulation of media releases and website content in line with Veda’s strategic positioning Represented Veda’s interests within the following forums: The Australian Finance Conference - Legal and Credit Operations Committee Australasian Retail Credit Association (ARCA) Privacy Professionals Network Centre for Information Policy Leadership (US) Show less