Matthew Webb Jr. Email & Phone Number

Rock Hill, Sc, Us

Charlotte, North Carolina, United States

Directs local operations, incorporating oversight of inside/counter sales teams, product procurement, and distribution processes, ensuring efficient workflow and customer service excellence. Enhances operational capabilities by acting as a key cross-departmental liaison, facilitating seamless communication between technical support and operations.• Orchestrates revenue enhancement tactics through the implementation of innovative customer engagement initiatives targeting both managed and house accounts. Employs comprehensive market analysis to identify competition and develop unique sales channel growth strategies, markedly increasing market penetration.• Delivers expert guidance to branches and management teams on the technical and design aspects of building automation OT systems, elevating the organization's competence and service offerings.• Prioritizes and swiftly resolves customer and employee satisfaction concerns, establishing and maintaining high operational standards. This proactive approach fosters a positive work environment and sustains customer loyalty.• Championed the development and launch of a state-of-the-art product experience center in Charlotte, NC, significantly enhancing product visibility and demonstrating capabilities to clients, thereby bolstering sales and brand positioning.• Initiated the establishment of a comprehensive technical training center, designing and implementing targeted training programs for personnel and channel partners, improving technical proficiency and operations across the board.• Continuously monitors industry trends and technological advancements to confirm the organization remains at the forefront of innovation. This focus on continuous improvement facilitates the development of competitive advantages in product offerings and customer service.

Charlotte Metro

Spearheaded the Technical Support Team at Niagara Systems Integrators, overseeing a diverse region including the Southeast US and Bermuda, verifying optimal deployment of hardware/software solutions tailored to specific customer requirements. Enhanced product performance through strategic liaisons with Tridium and key vendors, addressing critical issues, advocating for product enhancements, and facilitating warranty replacements.• Developed and maintained a comprehensive technical knowledge base, assimilating information on a wide array of hardware and software products. Repository served as a critical resource for the team, enabling swift resolution of technical queries and supporting ongoing education and skill development.• Engineered custom hardware and software solutions to meet unique customer needs, leveraging deep technical expertise and a consultative approach to problem-solving. This involved analysis of customer requirements, design of tailored solutions, and oversight of implementation to ensure customer satisfaction and optimal system performance.• Provided expert network and systems administration support, establishing the seamless operation of both local and remote workstations and servers. Implemented robust IT/OT network designs in collaboration with System Integrators, enhancing network resilience, security, and performance across diverse operational environments.• Delivered network support and innovative solutions to System Integrators, focusing on IT/OT network architecture. This role involved deep dive analyses of network requirements, crafting network solutions, and guiding integrators through the design and implementation process to achieve efficient, secure, and scalable network infrastructures.

Solon, Ohio

Oversaw network administration and workstation management across various offices, integrating comprehensive security protocols to certify seamless, secure remote access to Trane/Tridium Building Automation Systems (BAS), enhancing operational efficiency and data integrity.• Pioneered supervisory and unitary level field programming for BAS systems, both new installations and retrofits, employing advanced techniques to optimize system performance, energy efficiency, and user interface design, contributing to significant improvements in building management and environmental control.• Directed the implementation and ongoing management of secure card access systems using Niagara/Kantech platforms across multiple company locations, strengthening physical security measures, access control, and monitoring, thus safeguarding personnel and assets.• Enriched job role with expertise from similar positions, including advanced network security measures, innovative problem-solving strategies for system integration, and cutting-edge techniques in programming and system optimization, ensuring state-of-the-art solutions in building automation and security management.