Matthew Weir Email & Phone Number

Blue Springs, Mo, Us

Blue Springs, Mo, Us

• Create Regional and branch dashboards utilizing Salesforce and well as a KPI tracking system in Excel to monitor P&L results year over year.• Improve management efficiencies by providing them the information needed to be successful which improved utilization, reduced overtime, and improved the customer experience.• Meeting planner, developer, and mediator for Regional Manager and Area Operations Manager meetings that review and create solutions to department KRAs and KPIs.• Manage through prior & current years open work orders to improve customer wait times, improve warehouse, and truck stock inventory, and create new processes to eliminate waste and reduce customer wait times.• Increase generated Field Service Operations revenue +1m from prior year through new process and EIOS fundamentals.• Developed a Branch Assessment tool to evaluate Branch operations and provide the team a tool for success in accordance with company standards.• Restructured employee job functions and titles to eliminate duplicated work and improve the customer experience.• Utilize Kaizen and 5S experience to create safe, efficient, organized, and productive work environment.• Conduct weekly EOS Regional and branch meetings to align managers with their KPIs, improvement in processes, and work through cadence of accountabilities and operational issues and concerns. • Mentor Branch Managers in efforts to support their development and become effective leaders within their role.

Kansas City Metropolitan Area

• Direct all operational aspects including distribution operations, customer service, human resources, and administration• Manager for piloted branch that created EIOS company processes for the field service department, where I was responsible for creating new positions and accountabilities (Right Person, Right Seat), 5S department substations, record outcomes, and using what was established to build and train branches nationwide.• Develop forecasts, financial objectives, and business plans• Budgetary/Financial responsibilities include staying on top of the branch monthly Profit/Loss status, monitoring branch collection volumes, and ensuring annual service goals are established and met.• Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment• Bring out the best of branch’s personnel by providing training, coaching, development, and motivation• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs• Work with app developers to improve work tools and applications• Assist in the creation of management tools to improve technician development and KPIs• Network to improve the presence and reputation of the branch and company• Stay abreast of competing markets and provide reports on market movement and penetration

Shawnee, Kansas

• Manage the Field Service, Equipment Refurbishment, and Service Delivery personnel to provide customers with accurate and friendly service.• Monitor the coordination of various service and maintenance scheduling. • Responsible for the hiring, development, and disciplinary actions of staff. • Create processes that eliminate waste, while continuing to establish employee and department improvements using Kaizen methods and SOP training. • Modify and improve Salesforce applications to improve service operations. • Create KPI metrics to evaluate areas of improvement throughout the department.• Perform service technician field audits and customer site surveys.• Work with organization leadership team to help develop tools, training and process improvement applications.

Kansas City, Missouri Area

• Management/Implementation/Continuous Improvement of field service processes for standardized work• Developed KPI tracking system to aid in monitoring technician and department results.• Warranty Claims analysis and review• Interview, hire, train, terminate associates• Assign and direct work to set utilization expectations for both Service Technicians and Service Advisors• Drive a culture of safety, quality, accountability, and professionalism• Coach and develop team members to meet or exceed customer expectations• Direct leadership of 21 Field Service Technicians nationwide

Colorado, Pennsylvania, New Mexico, Utah, And South Dakota Markets

• Managed over 35 employees across multiple locations. • Maintained Profit and Loss (P&L) statements to track financial performance. • Oversaw inventory management, including maintaining an accurate count of over $1.5M of inventory. • Coordinated pricing, contracts, payments, and equipment surveys for over 1.5K wired accounts. • Utilized Kaizen to deliver continuous improvement initiatives and employee development (CP/Hour .35 to.85/ FRFT 65% to 93%).

Master’S Degree, Business, Management, Marketing, And Related Support Services, 4.0

Activities and Societies: Golden Key Honor SocietyRanked top 15% in the nation

Bachelor Of Applied Science (B.A.Sc.), Business, Management, Marketing, And Related Support Services, 3.5