Matthew Weir Email & Phone Number

Blue Springs, MO, US

• Create Regional and branch dashboards utilizing Salesforce and well as a KPI tracking system in Excel to monitor P&L results year over year.
• Improve management efficiencies by providing them the information needed to be successful which improved utilization, reduced overtime, and improved the customer experience.
• Meeting planner, developer, and mediator for Regional Manager and Area Operations Manager meetings that review and create solutions to department KRAs and KPIs.
• Manage through prior & current years open work orders to improve customer wait times, improve warehouse, and truck stock inventory, and create new processes to eliminate waste and reduce customer wait times.
• Increase generated Field Service Operations revenue +1m from prior year through new process and EIOS fundamentals.
• Developed a Branch Assessment tool to evaluate Branch operations and provide the team a tool for success in accordance with company standards.

Kansas City Metropolitan Area

• Direct all operational aspects including distribution operations, customer service, human resources, and administration
• Manager for piloted branch that created EIOS company processes for the field service department, where I was responsible for creating new positions and accountabilities (Right Person, Right Seat), 5S department.
• Develop forecasts, financial objectives, and business plans
• Budgetary/Financial responsibilities include staying on top of the branch monthly Profit/Loss status, monitoring branch collection volumes, and ensuring annual service goals are established and met.
• Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment
• Bring out the best of branch’s personnel by providing training, coaching, development, and motivation

Shawnee, Kansas

• Manage the Field Service, Equipment Refurbishment, and Service Delivery personnel to provide customers with accurate and friendly service.
• Monitor the coordination of various service and maintenance scheduling.
• Responsible for the hiring, development, and disciplinary actions of staff.
• Create processes that eliminate waste, while continuing to establish employee and department improvements using Kaizen methods and SOP training.
• Modify and improve Salesforce applications to improve service operations.
• Create KPI metrics to evaluate areas of improvement throughout the department.

Kansas City, Missouri Area

• Management/Implementation/Continuous Improvement of field service processes for standardized work
• Developed KPI tracking system to aid in monitoring technician and department results.
• Warranty Claims analysis and review
• Interview, hire, train, terminate associates
• Assign and direct work to set utilization expectations for both Service Technicians and Service Advisors
• Drive a culture of safety, quality, accountability, and professionalism

Colorado, Pennsylvania, New Mexico, Utah, And South Dakota Markets

• Managed over 35 employees across multiple locations.
• Maintained Profit and Loss (P&L) statements to track financial performance.
• Oversaw inventory management, including maintaining an accurate count of over $1.5M of inventory.
• Coordinated pricing, contracts, payments, and equipment surveys for over 1.5K wired accounts.
• Utilized Kaizen to deliver continuous improvement initiatives and employee development (CP/Hour.35 to.85/ FRFT 65% to 93%).

Master’S Degree, Business, Management, Marketing, And Related Support Services, 4.0

Activities and Societies: Golden Key Honor SocietyRanked top 15% in the nation

Bachelor Of Applied Science (B.A.Sc.), Business, Management, Marketing, And Related Support Services, 3.5