Matthew Westcott Email & Phone Number

Chapel Hill, Nc, Us

Raleigh, North Carolina, United States

• Spearheaded the initiative to secure the #1 position in regional competitive sales through dynamic strategies and market insight, obtaining recognition for impactful leadership.• Established and led coaching and mentoring programs across 6 states, fostering a network of proficient restaurant leaders.• Drove significant sales growth by emphasizing customer service and satisfaction, culminating in enhanced brand loyalty and increased revenues.• Cultivated high-performance teams through expert coaching and development, promoting synergy and workplace excellence.• Guided leaders to navigate and comprehend P&Ls and KPIs, fostering data-driven decision-making and business acumen.

North Carolina, United States

• Orchestrated the comprehensive management of operations spanning 70 restaurants, effectively overseeing 12 Area Directors and leading a robust team of over 1.4K employees to excel in their roles and contribute to organizational success.• Implemented robust coaching and mentoring programs for Area Directors, focusing on enhancing restaurant performance and emphasizing continual development, ensuring a culture of excellence and growth.• Successfully drove a substantial 10%+ increase in sales, leveraging innovative strategies and market insights to capture new business opportunities and strengthen the financial health of the enterprise.• Amplified customer satisfaction metrics by elevating SMG scores by 10 points, reflecting a committed approach to delivering exceptional service and exceeding customer expectations.• Enhanced operational efficiency by reducing Drive-Thru Speed of Service (DT SOS) times by 60 seconds, facilitating quicker, more responsive service and significantly improving customer satisfaction levels.• Expertly managed COGS and labor components, employing strategic planning and careful resource allocation to optimize profitability without compromising on service quality or employee satisfaction.• Pioneered coaching and mentoring initiatives focused on running efficient restaurants, significantly increasing EBITDA by fostering heightened business acumen and promoting best practices in restaurant management.• Streamlined operational procedures, implementing simplification strategies that significantly enhanced workflow efficiency and productivity across various departments.• Led the strategic roll-out of a 3rd Party Delivery collaboration to franchise partners, facilitating seamless integration and ensuring a mutually beneficial partnership that amplified brand presence and customer accessibility.

Raleigh-Durham, North Carolina Area

• Spearheaded operations management, establishing stringent standards for customer service and product quality that catalyzed heightened customer satisfaction and loyalty, fostering a reputation for excellence within the industry.• Coordinated strategic opening of 15 new locations across 5 diverse regions, showcasing adeptness in logistical planning, market analysis, and stakeholder management to expand business footprint and market share.• Trained, coached, and developed cross-functional staff, including the mentorship of 4 district managers, enhancing leadership capabilities and fostering the growth of a motivated, skilled, and cohesive team ready to excel in the industry.

Raleigh, North Carolina, United States

• Spearheaded the successful launch and management of the inaugural BGOOD Restaurant in the southern market, establishing a strong brand presence and setting a precedent for operational excellence in a new demographic.• Collaborated closely with the owner to strategically introduce BGOOD to North Carolina, leveraging market insights and local partnerships to ensure seamless brand assimilation and recognition.• Orchestrated end-to-end operational management, from employee training and development to meticulous oversight of payroll and accounts payable, ensuring streamlined processes, fiscal responsibility, and consistently high standards of service delivery.

North Carolina, United States

• Directed the multifaceted operations of a thriving multimillion-dollar enterprise encompassing 10 KFC Franchised Restaurants, overseeing a dynamic team of over 250 employees and ensuring a cohesive approach to achieving business objectives.• Developed and led a robust training program, focusing on a culture of excellence through coaching and mentorship, as well as enhancing customer satisfaction, elevating product quality, and delivering exceptional service across all branches.• Implemented strategic financial management initiatives, significantly reducing and controlling operational expenses through the creation and management of judicious business budgets, ultimately optimizing profitability and sustaining business growth.• Exhibited solid financial acumen through the preparation and analysis of monthly, quarterly, and annual reports, facilitating informed decision-making and providing comprehensive insights into the financial health and trajectory of the company

Bachelor Of Science (Bs), Business Administration And Management, General

High School Diploma