Tasked with analyzing the organizations current IAM implementation for process improvements and standardization. From this analysis sprung four major projects to set the foundational elements in the Cyber and IAM areas.• Lead business requirements gathering, workshops, and document business requirements for IT Cyber Security projects across the organization including vendor evaluations and selections.• Accountable for ensuring that clear, concise requirements have been captured down to a granular level for evaluating and deploying new systems and initiatives. • Translating business requirements into functional specifications that can be used to design and implement solutions to meet the business objectives for PAM (CyberArk), Certifications, and Life Cycle Management.• Integral in the Zero Trust setup between Citrix and Palo Alto network for high-risk users. • Responsibilities consist of a mix of project management, risk management, technology relationship management, and business analysis.

Acting as the liaison for application teams and account owners in converting over to a new IAM platform and process. Collecting and providing the technical and operational analysis for IAM Engineering to insure a smooth transition with limited functional down time to the organization.• • Facilitating interactive discussions with the business units and technology teams to achieve alignment on defining requirements and processes.• Accountable for ensuring that clear, concise requirements have been captured and relayed between engineering and organization units for smooth onboarding. • Translating business requirements into functional specifications that can be used to design and implement solutions to meet the business objectives.• Leading a push for widespread application documentation in a central companywide repository. • Responsibilities consist of a mix of project management, risk management, technology relationship management, and business analysis.

Responsible for leading application teams through a regulatory discovery process to determine the appropriate identity and access governance solution. Providing project management services to complete the technical and process changes for a variety of internal, external, and publicly accessible applications. • Collaborating with Information Security, Application Developers, and LOB Stakeholders.• Balancing business needs while meeting regulatory timelines and objectives. • Navigating dependencies on other applications, regulatory or other specific requirements, scheduling constraints, vendor restrictions, etc. • Responsibilities consist of a mix of project management, risk management, technology relationship management, and business analysis.

Maintained high performing service support functions in collaboration with a team of engineers and installers. Created program scopes and deliverables in collaboration with project management staff. Established and monitored key metrics within SLAs and documented statistical information.• Identified network and cyber security needs prior to developing customized solutions to meet client demands and resolve complex strategy problems.• Boosted productivity by improving personnel training initiatives while implementing new quality assurance and customer service standards.• First time quality approval ratings rose by 24% increasing internal numbers to 96% passing initial review.• Improved collaboration on process life cycles such as processing and documentation by initiating cross departmental meetings being a standard.