Matthew W. Email & Phone Number

Melbourne, Victoria, Australia

Responsible for managing digital projects by co-ordinating the efforts of internal team members and third-party contractors or consultants in order to deliver project benefits.

Melbourne, Australia

Solv is a fast growing and dynamic SaaS company, providing Injury, Health and Safety management software vendor to many different industry sectors, including Local, State and Federal of government. During my time with Solv, I was fortunate to manage many different projects of varying complexity. I used my project management training and experience to get long running projects back on track and moving. I also ran an internal project to evaluate all the software systems used by Solv to determine the best and most integrated solution moving forward (CRM / Ticketing / Support / Project Management etc.). During this time, I used Monday.com, Trello, Hubspot, Freshworks, Insightly, Zoho, Pipedrive and many other software packages to assist in analysing the best solution to streamline Solv’s processes.More complex client projects required a technical background and so I would get involved to ensure those aspects of the onboarding/configuration were delivered on time and without expending endless resources. One of the key skills of a great project manager is to remove hurdles for resources working on their projects. This is what I always strive to achieve. A common project requirement at Solv was to raise new feature requests and to manage development resources to complete these new features. I was often responsible for ensuring this new functionality was delivered on time and tested properly to ensure project success.All projects require timely and considered communication with proper planning. With multiple internal and external projects running simultaneously, I was required to closely monitor timelines, anticipate risks and handle them appropriately. I also gained valuable experience with the latest security standards that more and more companies seek to adhere to, in an effort to protect themselves from undesirable incidents.

Melbourne, Australia

I have been working on and managing projects with million dollar budgets to ensure successful delivery of eForm & Workflow solutions.My Responsibilities include:1) Delivery of eForms/Workflow to a high standard2) Testing solutions against requirements3) Estimating work effort & timeframes4) Matching requirements with solutions5) Demonstrated high-level customer service6) Communicating to key stakeholders7) Client/internal training8) Contribution to the creation of Project Management Plans

Gold Coast, Qld, Australia

Act! CRM Solution Provider and Certified Consultant (Project Manager).- I run the Act! CRM business as an Act Today Consultant and am responsible for the Gold Coast to Coffs Harbour region- High level customer service- System and business needs analysis- Work-flow analysis and design- Database design and implementation- Basic scripting knowledge- Visual layout design- Self driven time management- Product and business knowledge (i.e. Knowledge of Multiple software systems and hardware requirements)- Costing projects and developing proposals for client projects - Generating new leads and following up- Advanced problem solving and complaints handling- Phone answering and advanced technical support- In depth issue resolution via remote session and on-site- Advanced software installation and configuration- CRM (Customer Relationship Management) certification- Facilitating training session for basic to advanced users- Network engineering knowledge and configuration ability- Experience with E-Marketing templates and campaigns

Southport, Qld

Primarily responsible for Act! CRM support and consulting services through Act Today Gold Coast\Northern NSW.- I run the Act! CRM business as an Act Today Consultant and am responsible for the Gold Coast to Coffs Harbour region- High level customer service- System and business needs analysis- Work-flow analysis and design- Database design and implementation- Basic scripting knowledge- Visual layout design- Self driven time management- Product and business knowledge (i.e. Knowledge of Multiple software systems and hardware requirements)- Costing projects and developing proposals for client projects - Generating new leads and following up- Advanced problem solving and complaints handling- Phone answering and advanced technical support- In depth issue resolution via remote session and on-site- Advanced software installation and configuration- CRM (Customer Relationship Management) certification- Facilitating training session for basic to advanced users- Network engineering knowledge and configuration ability- Experience with E-Marketing templates and campaigns

Brisbane, Australia

-Interacting with different IT specialists to achieve web projects on time-Conducting expert reviews of web page design and generating reports and summaries-Creating web based surveys then collating and analysing the data outcomes-On-site consultations and meetings with clients for large web projects-Advanced note taking and recording of meeting minutes and interpreting results to produce concise reports-Time management (very critical for consultancy)-Instructional design-Website data migration-Interpreting statistics-Working with portals, intranets and the web-High Level Team Work-Working with a Small Group