Matthew Wright Email & Phone Number

Santa Clara, CA, US

• Lead, facilitate, and provide oversight to technical governance processes.
• Contribute to the establishment of standards and best practices for maintaining the ServiceNow architecture model.
• Participate in the development of standards and best practices to ensure the overall health of the ServiceNow platform.
• Collaborate with internal teams to define use cases, scenarios, and strategic objectives to drive customer success.
• Assist in designing and implementing a platform operating model aimed at achieving customer-desired outcomes and promoting end-user adoption.
• Offer technical assessments of demands placed on the ServiceNow platform, considering architecture, capabilities, and industry best practices.

Santa Clara, CA, US

Responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform.

• ServiceNow technical lead and administrator that included project management, development, defined process, documentation, and support of Now applications.
• Organized and facilitated the Change Management process and meetings, communicated to stakeholders and business concerning change impact, scheduled releases, and down times.
• Worked with department directors/managers, leaders, and analysts to a roadmap and implement ITSM and ITIL practices and processes.
• Managed the Problem Management processes and resolutions.
• Worked closely with vendors to guarantee proper tool performance, service levels, and adherence to best practices, and identified opportunities based on roadmaps.
• Administrator large enterprise software and platforms such as ServiceNow, Office 365, SharePoint, JIRA, Confluence, OKTA, and several other applications that were internally developed.

- Worked with department leaders assessing their technological needs, built out processes, and acquired technologies to meet objectives.- Provided support and administrated hardware and software for PC and Apple users, servers, kiosks, network, wireless, internet, telecommunications, cellular phones, office equipment, and security server and components..

Sacramento, California, US

• Manage IT Department.
• Identify technology objectives, develop actions to complete projects, implement and lead objectives, cost analysis of projects, and complete assigned goals.
• Network, Web, Email Administrator.
• Installed, configured, updated, and supported technology, network infrastructure, data, software, and telecommunication systems in ten offices throughout Northern California and the Bay Area. Built/Repaired PC’s.
• Wrote procedures and policies for IT department. Designed corporate forms and documents. Wrote technical manuals, training guides, and videos.
• Trained and supported employees in the use of software and technology.

El Paso, TX, US

• Assisted IT Department in developing, implementing, and supporting new software and hardware technology.
• Trained individuals and groups in both hard and soft skills such as Microsoft applications, email programs, databases, E.S.D. (electrostatic discharge), ISO 9002 standards, safety, OSHA Regulations, Hazard.
• Designed and implemented corporate forms and documents. Wrote technical manuals and training guides.