Accelera Solutions, Inc. provides information technology services. The Company offers cyber security, data center consolidation, server management, disaster recovery, integrated infrastructure, and cloud assessment services to DHCA via DoD. Privately held IT services company that provides virtualization, cloud computing, and digital transformation solutions.

Experienced IT Specialist with a focus on client satisfaction and technical support. Proven ability to build strong client relationships and effectively communicate technical information. Skilled in delivering remote training sessions and maintaining accurate client documentation.Results-driven IT Specialist with a proven track record of developing and maintaining strong client relationships, leading to 80% repeat business and a consistent flow of referrals. Skilled in effectively communicating complex technical information to clients with diverse levels of technical expertise, ensuring clear understanding and successful resolution of issues. Recognized for delivering remote training sessions to over 30 clients, resulting in improved technical proficiency and a 25% reduction in support requests. Meticulous in managing and maintaining comprehensive client documentation, ensuring accurate and up-to-date records of configurations, troubleshooting steps, and solutions.

• Performs Tier 2 and 3 Technical Support tasks to resolve Network issues and Cyber Security issues• Provides great customer service for over 400 employees across the nation• Configures Citrix profiles and increased Cloud-based computer usage by 80% • Creates users, profiles, groups and maintains accounts in Active Directory• Performs monthly Network updates and troubleshooting for Networks across the country• Maintains VLANs and LAN configurations, updates, and security• Responsible for incorporating and converting users to Azure r• Installs and edits Software scripts via PowerShell for configuring computer ease of use and setting up profiles• Maintains and configure Cisco switches for Networking• Executes Security tests over Networks including incorporating MFA • Creates documentations that are user friendly for complex IT implementations• Translates complex technical issues into digestible language for non-technical users.

Highly skilled IT Specialist (Customer Service) with a strong track record of overseeing website performance to meet customer needs across different time zones. Proficient in managing and resolving network and security issues, including Active Directory and DNS. Utilize intuitive problem-solving skills to assist Tier 3 helpdesk providers, ensuring prompt resolution of tangible issues. Effective in addressing customer complaints and concerns through exceptional communication abilities. Collaborative team player focused on resolving issues and devising efficient solutions. Extensive experience in serving and assisting over 1,000 clients in 26 state school districts. Proactively collect data from customer transactions to drive service improvement and enhance overall efficiency. Regularly present statistical insights and project progress in managerial meetings on a weekly basis. Dedicated to providing feedback to Tier 1 helpdesk providers to enhance customer service delivery.

Experienced IT Specialist skilled in onboarding training, troubleshooting software applications, and providing Tier 1 IT support. Proficient in assisting Help Desk teams, troubleshooting personal computers, and setting up workstations. Adept at managing call logs, addressing user concerns, and conducting follow-up calls. Experienced in configuring software and maintaining computers and peripheral devices for optimal performance.