- Known for excellent customer relations, detailed tile work, technical fluency,creativity, clear communication, and maintaining long-lasting customerrelationships- Adaptable partner to high-quality builders, craftsmen, and design professionalson new construction and renovations for demanding clients- Respected problem-solving resource for architects, builders, and other tilecontractors- Responsible for all business operations including new business development,project design, product specification, estimating and billing, material orderingand management, installation and finish

- Managed customer relationships for multiple projects from initial meetings andpresentations through project completion- Developed branding, marketing, community outreach, and newbusiness development programs- Responsible for project design, plan generation, and documentation- Supervised and managed subcontractors, vendors, and schedules for dailyjobsite activities

- Consistently met or exceeded goals for high-quality tile and installation productsales to contractors, design professionals, builders, and retail customers- Developed Architectural Sales program to serve specific needs of designers andbuilders in the affluent and competitive Boston-area market- Anticipated needs, kept clear and organized documentation, andcommunicated regularly with builders, partners, and customers- Attended trade shows and technical training on behalf of the company toimprove industry knowledge and technical understanding

- Developed reputation and skillset for detail-oriented tile work with an eye forlayout, design, function, and technical aptitude- Worked with homeowners, builders, and design professionals to successfullycomplete complex projects that varied in scope ranging from a few days to sixmonths on-site labor- Responsible for all business operations including business development, projectdesign, product specification, material ordering and management, installationand finishing, bookkeeping

· Theatrical & residential construction· Budget estimates and schedules· Project records and change control· Contract negotiations with venues, catering, decorators· Designed and coordinated production of print, television and radio advertising· Travel, shipping arrangements, and hotel coordination· Lighting, sound, and staging for music, theater, trade shows and corporate events