Liberate Innovations Inc. is a software-as-a-service (SaaS) platform for the P&C insurance industry tofully automate claims and underwriting journeys enabling P&C insurers to deliver an exceptionalcustomer experience at the industry’s lowest cost. Insurers use the cloud-based low-code platform tobuild digital self-serve experiences and orchestrate an ecosystem of solutions providers and coresystems to automate complex business processes.

Metromile Enterprise, the software-as-a-service business group of the namesake pay-per-mile car insurance leader, partners with insurance companies to help them operate with greater efficiency and provide a premium customer experience. Insurance carriers license Metromile Enterprise's platform to automate claims to expedite resolution, reduce losses associated with fraud, and unlock the productivity of employees so they can work on higher-impact experiences.

Responsible for leading claims innovation; primary focus on claims automation, self-service, fraud tools and detection, telematics, and electronic FNOL. Responsible for our third-party integrations and vendor management.

Lead the Auto Physical Damage operations team and all process and technology associated with APD.

Responsible at a national level for complex process analysis, design, implementation, and operations for a material damage department that handles approximately $500M in losses annually. Create new and/or analyze existing processes, workflow, procedures, and best practices to ensure efficiency, cost effectiveness, regulatory compliance, and alignment with company objectives. Recommend improvements, simplification, standardization, discontinuance, and creation of new process or practices. Work in conjunction with internal technology and development teams to create technology solutions where needed or recommend outside technology from a third party. Involve field operations, training, legal, and other teams when needed to ensure compliance, execution, and post implementation success.Interact directly with salvage vendors, MSO/body shops, rental partners, and estimating platform providers to understand areas of strength and opportunity, new offerings, and industry trends. Also responsible for coaching and holding third parties responsible for meeting SLA’s.

Responsible for interviewing, hiring, training, and development of personnel that handle virtual estimating and total loss. Completed estimate audits, side by side coaching, and provided monthly/annual performance evaluations on goals and objectives. Handled customer and/or shop escalations and responded to DOI complaints. Served as auto material damage SME.

Numerous auto damage leader roles:-Field staff (MRR) supervisor-Hybrid role managing service center and field staff-Exotic Vehicle Team (PD3)/Dedicated Total Loss/Motorcycle