Brought in to help grow an excellent painting services company into the best painting services company in the county. Adapting the hard earned lessons of small business growth in multiple industries to the trades. Ambitiously working to create solid career paths for veterans, recent grads, and others in one of the most stable industries in the world.

Consulted on establishing a BPO Contact Center targeted at selling home security services.

Promoted to optimize core business processes. Applied lean principals to understand value stream throughout client lifecycle and identify key system dependencies. Site closed in Jan 2022.

MAINTAINED A 100% RETENTION RATE OVER 15 MONTHS. Built a quality department from the ground up to support an existing high growth business. Began with a detailed needs analysis then set out to establish fundamental aspects of a world-class QA/QC program, including documented processes, change management, call monitoring, CAPA, and regular management reviews. Grew the organization from a small handful of generalists into an organization numbering almost two dozen of specialized and focused teams.

Stood up a Tour/Mobility company from scratch. Provided subject matter expertise on the micromobility industry and team building before passing the torch on to full time employees at stable state.

Responsible for managing all aspects of on the ground operations in nine markets located in Texas, the Mid-Atlantic, and New England areas from launch to maturity. Responsibilities include: - Hiring, leading, and developing multiple tiers of direct reports across multiple geographic areas. - Establishing all essential infrastructure in new markets including personnel, real estate, vehicles, etc. allocating resources in optimal investment opportunities. - Own P&L for each market as well as regionally. Establish KPIs and appropriate metrics based on market composition. - Create operation systems and establish procedures based on best practices and lessons learned. - Collaborate with other internal departments such as Sales, Tech Development, Internal Support Customer Service, etc. at least weekly. - Liaise directly with multiple levels of city, community, and university leadership to establish effective policies, address complaints, influence public policy, and negotiate contract renewals. - Fill in as needed managing operations on the ground, getting dirty and do anything else it takes to ensure the job gets done.

Responsible for implementing, supporting, and sustaining elements of the Smith & Nephew quality system. In this role I led significant initiatives or transitions within the organization by communicating key performance metrics, building strong work relationships, ,and providing relevant expertise and analysis to projects. I also founded the Austin chapter of Smith & Nephew Young Professionals (SNYP). In addition to my day to day role I organize and facilitate monthly networking events and coordinate with the corporate organization on other professional development opportunities.

Responsible for leading small team of agents spread across Central Texas. I coordinated the recruiting, training and development of each team member and established short and long term goals for the organization.

I am assigned as the primary branch support staff for a strategic account in Austin, TX. My responsibilities include managing the payroll and scheduling of over 100 officers, assisting with the hiring process from recruitment all the way to training, and providing operational support to major project activities outside of the day to day routine.

My primary responsibility is to coordinate with multiple military and civilian agencies during the production of Special Events on Ft. Hood, TX. I have assisted with smaller projects like the post Oktoberfest celebration as well as larger events like the Trace Adkins concert from Nov '14. In this capacity I worked directly with outside production managers and food vendors, government civilian agencies responsible for specific on post infrastructure, and military units tasked to offer other support.I also was responsible for many marketing directives to support our local catering and conference center. I led an advertising campaign targeting the specific population that planned social military functions that led to an increase in awareness of the services available at our installation.

While in this position I was rated as the top lieutenant of 28 in the battalion over the course of this rating period, and at least top five on each evaluation in over three years in the unit. I conducted analysis of multiple large scale military training events and other projects for the battalion headquarters and supporting units in order to allocate necessary land, ammunition and other supplies. Also, I planned and supervised a complete inventory of over 1,000 pieces of equipment in order to correct deficiencies and facilitate a change of company commanders in both January 2013 and June 2014. In April 2013, I supervised the joint maintenance inspection which preceded a major convoy operation that successfully moved over 40 tactical vehicles from Fort Hood, TX to Fort Polk, LA.This was the first such movement in nearly 10 years.During this time I was deployed to Afghanistan where I managed the successful deployment of 297 personnel and $100 million in equipment into the combat zone, along with a subsequent distribution of personnel and supplies to 4 bases spread across 13,000 sq km in Regional Command East. I balanced the priorities for 17 unique platoons and staff sections; ensured each maintained proper accountability of all assigned equipment and conducted all scheduled maintenance to standard. I established and continuously tracked each system of record used throughout the company in order to effectively communicate an accurate picture of company operations to higher level headquarters. This position required I build relationships with multiple agencies, civilian and military, to ensure consistent support for the company through a wide range of operations from security to logistics and maintenance.

I was selected as one of the top two platoon leaders in the battalion and assigned to the Mortar platoon. Having been trusted to lead a specialty platoon, I was granted the freedom to plan, resource and execute my own training plan with minimal oversight. I was chosen as the Officer in Charge of a brigade-level mortar live-fire exercise where I planned and coordinated activities for four separate battalion mortar sections during the four-week training period; then managed all administrative actions and enforced safety standards during the event. As an additional duty, I was responsible for establishing and maintaining the accountability and security operations for the company arms room containing over $10 million of equipment to comply with Fort Hood rules and regulations.

My first leadership assignment as a commissioned officer was as Tank Platoon Leader which included a six-month deployment to Iraq in support of Operation New Dawn. In this capacity I commanded over 90 combat missions throughout the battalion area of operations with zero casualties or loss of equipment. Also, I was chosen to command the company’s Ground Assault Convoy, leading 20 vehicles and 100 personnel over 400 kilometers out of Iraq and into Kuwait