Assists a high-functioning ALS patient with daily household tasks.

Managed customer inquiries and complaints regarding Suter food products and provided efficient resolutions. Created and presented monthly PowerPoint presentations for in-house meetings regarding issues such as food safety, plant safety, and teamwork. • Updated detailed Excel spreadsheet with client orders to ensure accurate production scheduling. Consulted with client’s logistics team to review order changes and manage overall product inventory.• Researched ingredient sourcing for new food concepts; prospected for suppliers, compiled quotes, compared services, and presented options.• Proofed domestic and international product labels prior to printing for grammar and spelling errors, inconsistencies, and incorrect or missing product information.• Designed company newsletter with quarterly distribution to 225 current and retired employees using Microsoft Word. Edited articles and coordinated layout to enhance interest and engagement.

Recruited students for RN-BSN program at Chamberlain College of Nursing, a division of DeVry Inc., by following up on leads and presenting benefits of higher education. Conducted 30-minute interview with students to evaluate compatibility with the online program and begin enrollment process. Discussed financial responsibilities and options to assess ability to pay, then transferred to a financial advisor. • Assisted students with learning how to navigate the online platform for courses.• Earned Team Spirit Award twice.• Named Superstar Advisor for exceeding student enrollment goals for July and September 2009.• Received Newcomer of the Session Award for exceeding starting target during first two sessions.• Awarded Recognition 365 Award in 2010 for assuming team leadership responsibilities during manager absence and supporting continued performance and productivity.

Spearheaded daily administrative and customer service operations for a niche karaoke software company. Processed customer orders and packaged and shipped products. Maintained organized filing, printed orders, and purchased office supplies. • Provided technical support via phone and email (Microsoft Outlook), assisting customers in using and updating program for optimal results.• Updated master song database listing to include most recent releases to catalog.• Entered and processed employee payroll and accounts payable and receivable using Peachtree software.

• Worked with local and national clients in both inside and outside advertising sales, often exceeding sales targets.• Acted as editor of NI Business Connections, a monthly publication targeted to the local business community.• Received an Honorable Mention from the Northern Illinois Newspaper Association for an in-house promotional ad for the classified employment section.

• Managed team of graphic designers for specialty phonebook company.• Served as direct liaison to sales staff and customers to resolve any issues and to ensure full client satisfaction with their advertising.• Proofread and laid out phonebooks and the ads therein for accuracy.

• Led major redesign of all editorial elements of the (DeKalb) Daily Chronicle newspaper to coincide with company purchase of a new state-of-the-art print press.• Optimized layout to improve readability and engagement while managing space constraints.• Filled in as editor of The MidWeek, the Chronicle's sister publication, while its editor was away.• Won first place from the Illinois Press Association for a CD review.