Matthew Crans Email and Phone Number

Oversee all aspects of Nationwide’s P&C claims technology, customer service technology including the enterprise contact center. Responsible for technology evolution, program delivery, operational results, financial management, risk management and business partner relationships. Specific goals include:Consolidating and replacing 20+ contact center infrastructure environments to a single cloud solutionTransforming our traditional claims diary technology to a reimagined digital experience that relied on analytics to reduce claim expense.Lead a team of 300+ IT professionals with people leadership responsibilities that span performance management, salary planning, career development, and workforce planning.

Define the strategy for unifying and streamlining servicing capabilities across Nationwide's Property & Casualty businesses for customers, agents, and associates.Drive digital service innovation and portfolio delivery for servicing initiatives through the application of existing and new technologies. Lead a technology team of 100+ associates responsible to improve the P&C service experience and oversee the performance of the professional development.

P&C Chief Architect and Associate Vice President at Nationwide Insurance, a fortune 100 company. Lead the technology evolution for the Nationwide's core Property and Casualty businesses: Personal Lines, Commercial Lines, Agribusiness, and Excess & Surplus. The scope considers all aspects of the insurance value chain, including product development, telematics offerings, digital and brokered distribution, underwriting, policy administration, billing, claims, and our contact center operations. Responsibilities include:+Evolution of our P&C business architecture: Development of a P&C Technology Strategy that is based on an API economy, platform thinking, cloud first, and usage of artificial intelligence to drive business results. +Development of a P&C Data Platform that implements a data lake for data science purposes, along with mass ingestion, data curation, and information delivery through business intelligence capability.+Mature our architecture profession by adopting agile architecture practices while continuously increasing our skills in the areas of digital, data, and IoT. +Lead a team of 50+ associates, who leverage agile delivery methods to implement aspects of the technology strategy via Nationwide's most critical and complex programs.+Apply innovative technologies to deliver business outcomes.

Chief Technology Officer and Associate Vice President at Nationwide Insurance, a fortune 100 company. Lead the architecture function and technology strategy for the personal lines insurance sector, including product, pricing, underwriting, billing, claims, and direct to consumer (I.e. call center, web interactions, etc) business units. I also have responsibility for the for Nationwide's pet and specialty auto business units. Nationwide is the #1 pet insurer.Responsibilities include:+Evolution of the personal lines business unit and IT domains, including digital (API) strategy development, delivery of it, standards management, risk management, and broad technical leadership across business units and technology domains.+Mature the architecture profession by adopting enterprise architecture practices and developing a skills uplift curriculum. +People Leader for a 40+ team.In addition, was Nationwide delivery executive for our cloud enablement program. This included strategy work on how to approach the migration, producing a backlog of high value solutions to migrate, and continuously improving our program by using real life learnings to improve the sequence and approach.

Chief Technology Officer and Associate Vice President at Nationwide Insurance.Lead the CTO function across Finance, Human Resources (HCM), Customer Information, Investments, Marketing, Legal, and Compliance business units as well as Enterprise Integration, Collaboration, and Digital technologies. Responsibilities include:+Evolution of the enterprise shared business unit and IT domains, incuding srategy development, delivery of it, standards management, risk management, and broad technical leadership across business units and technology domains.+Mature the architecture profession by adopting enterprise architecture practices.+People Leader for a 40+ team.

Executive IT Architect at Nationwide Insurance. Responsible for:+Planning, evaluating, and implementing technology software packages at Nationwide Insurance. These are strategic planning efforts and programs. I specialize in Legacy Modernization programs where older, custom developed enterprise solutions are replaced with modern package software. I am responsible for the solution architecture and implementation of insurance software developed by Guidewire.+Providing technology direction to project teams by establishing broad governance practices and processes that provide delivery predictability and increase the quality of 3rd party package solution implementations at Nationwide.Establish Technology Standards, Reference Architectures, and Roadmaps that introduce packaged applications at Nationwide Insurance, including representing Nationwide in industry and vendor advisory councils.

Lead Architect for a groundbreaking multi-year large program within the P&C Personal Lines organization and operation that replaces legacy systems with modern package software Achievements include: +Setting IT architecture vision, strategy, direction, and standards for replacing five 20 - 30 year old core insurance systems record for over $8B in Direct Written Premium with modern, package software. +Providing technology leadership to 150+ IT professionals across 3 implementation partners in a global delivery model that follows agile practices and a scrum methodology.+Selecting the right package software and implementation partners from the over 10 package software solutions and 5 implementation vendors+Developing and leading a technology governance structure that combines formal decision making (80+ decisions documented) with independent technical reviews to enforce standards and reduce risk+Staffing key technical leaders with qualified and practical professionals from both the Nationwide Insurance IT and the implementation partners talent pool+Demonstrating excellent communication, relationship building, consensus building, and facilitation skills by selling the vision across all levels of the business and IT organizations.

Performed a technical leadership role while leading an architecture team in support of 50+ business critical applications used by Nationwide Insurance's geographically disbursed front office call center and back office processing center operations. Achievements include:+Setting IT strategy, direction, standards, and governance for an application portfolio used by over 4,000 service center associates distributed across 12+ U.S. locations+Managing technology risk for a portfolio of service center applications with a $9M+ annualized budget+Aligning Business and IT teams through the definition and evolution of roadmaps+Leading architecture reviews, health checks, and the standardization of performance engineering and systems management tools and practices for the business critical applications+Standardizing ‘build’ and ‘run’ expectations and deliverables for IT architects+Demonstrating people leadership skills, including hiring and performance management

Lead Architect for several large, multi-year efforts ($30M+ annual budget) to integrate applications and move data across disparate technology platforms that span policy administration, insurance product development, and agency distribution enterprise insurance systems. Achievements include:+ Providing architecture and technology delivery leadership for a Legacy System Conversion Tier 1 Program, Custom Build Insurance Product and Pricing Tier 1 Program, and Data Integration Tier 1 Programs.+Leading a technology team of 100+ IT professionals to migrate over 250,000 policies from one policy admin system to another with no performance issues.+Developing the architecture strategy, direction, and models for multiple cross technology platform integrations and insurance product features that were implemented without issues.

Application Engineer / IT Architect on straight through P&C distribution system aimed to reuse Personal Lines insurance rating, underwriting, and policy inquiry capabilities hosted on z/OS with a .NET business application. Achievements include:+ Leading the development staff through all aspects of the software development lifecycle to implement core business functionality through a service oriented architecture spanning mainframe and distributed platforms.+Providing business and technical subject matter expertise to consuming application development teams

Technical Development Lead for a large project implementing a new auto class plan on COBOL IMS mainframe based personal lines policy admin system. Achievements include:+Developing integrations to shared components for new underwriting and rating capabilities+Providing technical design and development leadership to internal and vendor associates

Application Engineer that supported a P&C Insurance Carrier's Claims and Personal Lines Auto Systems.