Customer Service Representative
CurrentI work in the office of a small distribution company that sells radiant floor heating and outdoor snow melting systems. My duties here include receiving customer inquiries by phone or email and addressing any questions regarding products we sell and services we offer. I also handle a lot of our order management, ensuring our orders are processed correctly with no errors before shipping. This includes orders from third party sites we sell on like Amazon, Houzz and Ebay. I also take care of products returns and customer account management.