With a strong foundation in IT management and technical support, I’ve successfully led IT teams and initiatives across various organizations, from financial tech firms to higher education. My current role as IT Manager at Amount, where I’ve been since September 2022, has involved overseeing complex IT operations, optimizing team efficiency, and ensuring alignment with business goals. Prior to this, I held a similar position at M1, where I built a well-rounded IT support team, managed project delivery, and supported staff growth through regular one-on-ones and collaborative problem-solving.Throughout my career, I’ve contributed to large-scale onboarding efforts, including integrating over 130 new employees at M1, managed application licenses, and developed training programs to enhance user adoption of critical systems. These roles have allowed me to develop a hands-on approach to IT management, combining strategic project oversight with an in-depth knowledge of technical tools and applications. I thrive on creating respectful, accountable teams who work collaboratively to achieve our shared objectives while providing top-tier support to end users.