Parts & Service Director for Jay Wolfe Acura of Kansas City, Jay Wolfe Acura of Overland Park, Jay Wolfe Toyota of Kansas City, Jay Wolfe Toyota of West County, and Jay Wolfe Honda.The Jay Wolfe Team repairs approximately 500-600 vehicles per day between our 5 facilities located in Kansas City & St. Louis. With a fleet of 150+ loaner vehicles and luxurious customer lounges, our focus is all about the customer experience! Acura Client Experience scores are 2-5 points above national average each month, which consistently has us near the top of the Acura zone. From 2019 to 2021, Customer Retention was increased from 52% to 81%. Nationally, Acura of Kansas City ranked #8 out of 272 dealers (Top 2%) and Acura of Overland Park is ranked #52 (Top 20%) for service volume in 2022. Both locations have large wholesale parts operations, including over $500k in parts sales online per year. The team at Acura has achieved Precision Team status in 2019, 2020, 2021, 2022, & 2023!In addition to fixed department successes, we have developed a dispatching/scheduling/MPI software in-house over the past 5 years. The tool offers bar-code scanning, iPad and iPhone compatibility, Parts Department quoting, CDK integration, Hunter Alignment Tool integration, and many other features! The software tool is patent-pending and has been developed completely in-house (and during business hours) to ensure all designed functions work exactly as intended. It is unlike anything on the market for automotive service and has helped increase our production-per-person to an all-time high! The tool is now available for use outside of our auto group and is already installed in 20+ stores! Visit SocketTime.com for more information.

Automotive Service Department software has always been fragmented, expensive, unreliable, difficult to learn, and poorly-executed. Our mission is to change Service software for the better, and to improve the customer experience / employee satisfaction. SocketTime is patent-pending software application that manages online scheduling, dispatching, BDC functions, electronic multipoint inspections, video & photo uploading, 2-way text communications, iPad functionality, DMS integration, and so much more! Looking for a tool that does it all, and does it so well it will increase shop efficiency by up to 50% AND help you achieve best in class customer satisfaction scores? Contact me today!

The position also included General Manager responsibilities for Cable Dahmer Kia (3rd largest Kia dealership in the country). I provided key leadership in the business for employee training, team building, talent recruiting, marketing strategy, financial health, process development, implementation of Kia policy & procedures and a strong focus on accountability standards.As CXO, I worked with customers and employees one-on-one daily to resolve concerns and implement process changes to avoid issue reoccurrence. Multiple customer-handling best practices were installed in all dealership departments.As Medium Duty Truck Director, I identified potential customers, developed strategic relationships and worked to secure large fleet contracts through business plan creation and presentation.As Fixed Operations Director, I implemented changes at all 6 dealerships and 3 collision centers. Some of the changes include; AutoPoint MPI software, Sunbit customer financing, Dealerware loaner vehicle management, and Enterprise RAC national sales agreements.

Launched an internet start-up company from the ground up to improve technician interaction and communication between dealerships/service centers. The site offers both public and private platforms. RepairNetwork.com links service technicians in any industry, archiving repair information and sharing their knowledge with users in locations anywhere in the world. Complete with text & email alerts, technicians can use their mobile phone to ask questions and share videos/photos/diagrams while on the go! RepairNetwork.com is a software tool that offers users the ability share technical success stories and achievements. All technical questions and solutions are archived in our easily searchable database, helping others with their diagnostic processes and repairs. RepairNetwork.com also connects Enterprise-level and Fleet Service Centers together like never before. The network links technicians together to form an expert online community. With a customizable real-time notification system, technical experts from any fleet location can quickly recommend diagnostic steps and provide repair advice securely. No more emails or phone tag! Technicians can receive help when they need it. Repair Network stores all repair solutions securely in a segmented online database, for private viewing by the subscribing individual/organization only.By working together, technicians can reduce repair times and improve shop efficiency! Repair Network software was developed in Kansas & California, as well as off-shore. The company is operated by a small group of automotive and truck industry experts in Kansas City, KS. Venture capital seed funding provided by Kyle Vogt (Justin.TV, SocialCam.com, GM's Cruise Automation & Twitch.TV)

Trusted advisor and business consultant for 14 Kia dealerships in Kansas and Missouri. Responsibilities include; Brand & Sales growth, Dealer Development, Advertising, Digital Strategy, Financial Profitability, Inventory Management, Product Allocation, Retail/Wholesale/Fleet Sales, Certified Pre-Owned (CPO) Sales, Sales Training and Customer Satisfaction. New vehicle sales average is 7,300 units/year. CPO sales volume exceeds 2,700 units/year.One of 6 KMA employees to complete the KIA Fast Forward Leadership/Management Training Program (March 2015)Participant on the 2017-2018 National DSM Advisory Board.

Business development and fixed operations management responsibilities for 15 Kia dealerships located throughout Kansas and Missouri, including the KC metro area.ASE Master Certified Technician, including L1 (Engine Performance)Selected as one of 8 employees for the Fast Forward Management ProgramStandardized Cost Per Vehicle Serviced (SCPVS) Warranty district expense was consistently among the lowest in the nation.Achieved the #1 DPSM ranking in the Central Region in 2014.DPSM Advisory Committee participant in 2014.

Executive Board Member for Derrick Johnson's Defend the Dream Foundation (volunteer position).The mission of Derrick Johnson’s Defend the Dream Foundation is to provide low income and inner city young people with opportunities and resources to reach their full potential. The goal of Derrick Johnson’s Defend the Dream Foundation is to impact the lives of more than 100,000 at-risk Kansas City children by the end of 2019.

Business Development / Fixed Ops Management for Mitsubishi Motors dealerships throughoutKansas, Missouri, Nebraska, Iowa, South Dakota, & Northern California.Master-Elite Certified Mitsubishi Trained TechnicianASE Master Certified Technician, including L1 (Engine Peformance)Electric Vehicle Training & Certification (i-MiEV)Field Technical Representative

Donovan's Service was established in 1937 by my Great-Grandfather, William A. Donovan. Our automotive repair business is still family-owned and operated just like it was 86 years ago. Customer satisfaction is our primary goal and honesty is our reputation.Personally designed and contracted a $500k facility addition to expand the shop from 6 bays to 13 bays in order to increase business capabilities and add services, such as vehicle alignment and over-sized vehicle repair (2009-2010)Obtained a Used Vehicle Dealer license for the business to have the ability to purchase and sell vehicles at automotive auctions, as well as retail vehicles through the business (2006).Expanded the family business to include Window Tinting & Paint Protection Film services (2005)Held multiple positions of increasing responsibility during employment, including; Technician, Shop Foreman, Service Advisor, Service Manager, and Vice President.

Quality Control - Warranty and Vehicle TestingProduction Engineering - Manufacturing Equipment Design/InstallationIED - Inspection & Engineering Development