Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Best Western to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application enables companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX) and create experiences customers love.

• Develop and manage multi-platform digital marketing campaigns for recording artists and creative talent across social media, email, and digital video.• Build, develop, and manage social communities for artists and create strategies for growing and maintaining fan bases; select artists include Rihanna, K’NAAN, and Jazmine Sullivan.• Code and design artist websites and social network profiles for new artists LP, Becky G, and Radio Silence NYC.• Analyze and drive viewer traffic using Google Analytics, YouTube Analytics, and NextBigSound.• Collaborate with cross-functional digital and creative teams to launch and design artist websites.• Coordinate social media marketing initiatives and promote growth in conjunction with artists and labels.• Grow and manage artist communities by engaging and building relationships with power users and influencers.• Create, design, and distribute email marketing campaigns for artists and analyze growth and user responses.