Matt Jackson Email & Phone Number

Santa Clara, Ca, Us

• Provides helpdesk services to in office and satellite offices (approx. 300 end users)• Supports sales team (Salesforce, RightFax, Adobe Suite, Microsoft Office, iOS, OSX) in fast paced, high-pressure environment.• Creation, management, administration of AD entries.• Creation of new user email boxes.• Manages Exchange Email Console and distribution lists.• Responsible for daily testing and maintenance of telecommunications equipment. • Responsible of directing and escalating service requests to the responsible parties as needed. • Leads staff development trainings and impromptu trainings as needed.• Management, creation and maintenance of Windows and Mac OSX workstations for all local and remote users.• Operates Windows and Mac OS remote management console for tracking machines and deploying updates. • Maintains asset tracking database.

San Francisco, California, Us

• Responsible for developing SAS code to clean, transform, and manipulate client data. • Migrated legacy documentation from Google Docs to Confluence.• Created and maintained ongoing project documentation,• Practiced agile/scrum project workflow and tracked ongoing tasks in JIRA.

San Francisco, California, Us

Contract purchased by MarketShare. Duties did not change.

Santa Rosa, Ca, Us

IT Support Analyst for medium sized banking environment

Santa Rosa, Ca, Us

IT Helpdesk for medium sized bank, back office and branches.

Santa Rosa, Ca, Us

North Hollywood, Ca, Us

• Provided on-site and remote support to 250+ end users across multiple campuses.• Purchased new hardware and responsible for deployment.• Assisted in installation, configuration and maintenance of multiple servers used company-wide.• Designed and maintained images for all company issued workstations. • Coordinated shipping and receiving of hardware from users abroad.

Los Angeles, California, Us

Provided on-site and remote support for over 500 end users company-wide.• Conducted and maintained company wide hardware asset inventory.• Adjusted hardware replacement schedules to align with corporate hardware lifecycle plans.• Negotiated hardware purchases and service agreements to support a technology refresh for over 100 users.• Managed hardware replacement scheduling and processed end of life hardware for recycling.• Development of new system images to support a common desktop platform.

Los Angeles, Ca, Us

Managed and maintained terminals for approximately 150 end users both in-house and abroad. Created and administered all database backups.Created computer images to minimize downtime of disabled terminals.Ordered and maintained all equipment inventory.Led new-hire orientations and staff training sessions.Assisted in the planning, construction and support of all new and current retail stores and distributionwarehouses in California and Nevada.Supported all Point Of Sale terminals for corporate and retail employees. Provided end user support after regular business hours.Technical Environment: Windows XP, Windows 7, Exchange Server 2003/2008, Firewall, MySQL DBMS,AS/400, DHCP, DNS, Networking and routing.

Los Angeles, Ca, Us

Provided first-tier technical support services to both staff and students.Assisted in creation of user accounts and maintenance of student and staff servers.Maintained equipment checkout inventory and provided basic training on items such as digital cameras,laptops, LCD projectors, document cameras, etc.Provided ISIS (Integrated Student Information Systems) support for both regular teachers and substituteteachers.Assisted in software installations, computer re-imaging and troubleshooting both software and hardwareissues.Escalated trouble calls to district’s ITD (Information Technology Division) when necessary. Acted as technical support liaison for various district technology projects.Technical Environment: Windows XP, Apple Tiger/Leopard server, OS X 10 Computer, Cisco AP, Active Directory-Open Directory, XEROX/HP Plotters and Multifunction printers, Batch processes, Norton ghost.