Matt Simms Email & Phone Number

Haddenham, GB

London, Greater London, United Kingdom

London, England, United Kingdom

London, United Kingdom

- Manage day to day support function of the IT Service Desk.- Ownership of ITSM tool - implementation, improvements, customisation, administration.- Monitor and evaluate performance of Service Desk Analysts against set criteria on a regular basis.- Engaged with continual service improvement through analysis of MI.- Seek to develop and motivate team through.

South Kensington, London

Provides support to 400+ internal users at all levels of the organisation.Delivered new service desk ITSM tool to the organisation in line with ITIL principlesManagement of Active Directory 2008 OU structures, user rights and Group Policies. Administration of Microsoft Exchange 2010 including deployment of email domain policies.Heavily involved in roll-out.

Managed relationships between vendors and buyers through the administration of purchasing processes and contracts. In addition:Creation and amendment of contracts and purchase orders in SAP R3.Responsibility for management of purchase order/contract creations in GSP.Management information reporting pertaining to monthly global contract statistics for ITEC.

Liaised with various departments to establish their IT needs, provided solutions and strategies to improve their management information. Additionally:Provided server monitoring and network configuration support to customers.Responsible for monitoring, troubleshooting and creating SQL databases for e-Marker software.Responsible for administering users via.

Provided specialised support to O2's corporate clients.Complaints handling involved.

in the Enterprise Management Department, researching case studies regarding ERP rollouts submitting regular reports to the project supervisor. Results went into an actual business proposal for a management consultancy based in London.

Taught classes at University and privately to students of all ages. Developed valuable skills in public speaking and leadership.

Drafted documents on behalf of the Health and Safety Officer responsible for three sites around Milton Keynes.Took part in regular warehouse and workplace inspections within Nampak sites.Developed a good understanding of the sort of issues faced by Health and Safety departments and the importance of attention to detail.

Linford Wood, Milton Keynes

Bletchley, Milton Keynes

Ba Hons, Theology

Activities and Societies: Sheffield Conservation Society (volunteer) University of Sheffield Politics Society University of Sheffield Film.

Ba Hons, Modern Chinese Studies

Activities and Societies: University of Leeds MASSOC (Assistant Treasurer) University of Leeds SingSoc (Publicity Director)

A-Levels, History, Media Studies, Politics

National Diploma, Computer Studies