Matthew A. Leon Email & Phone Number

Vancouver, Washington, United States

Vancouver, Washington, United States

Portland, Oregon Area

Customer ServiceServed our burgeoning municipal customers by providing excellent customer service in the form of concisely written emails and zestful authenticity over the phone.Content Migration-Devised a process to support a non-linear approach to menu structure creation, content migration, and progress tracking, using free Chrome extensions, a spreadsheet, and a close personal friend of mine, the "=CONCAT()" function.-Migrated hundreds of pages of content, often improving the organization and accessibility of the content in the process.Product Development-Contributed to, and curated our product feature backlog.-Championed the implementation of product features on behalf of our incredible Project Management team.-QA tested, and effected change to, the functionality and UI of multiple product features.-Authored a functional requirements document (FRD) for a key feature.Ad Hoc Trainer-Trained existing and incoming Business System Analysts and Project Managers on how to use Municode Meetings and Zendesk.-Developed a subject line nomenclature for users to implement when solving Zendesk tickets.--This made it easier to identify the relevancy of ticket history to current troubleshooting events.--Data analysis of the tickets led to the identification of, and an automated solution to, the most frequent ticket request.

Vancouver, Washington

Worked with a diverse group K-12 students at various skill levels in Mathematics, Reading, Writing, Study Skills, and SAT/ACT Preparation Programs. Encouraged students to migrate from a fixed mindset to a growth mindset. Supported students with homework from classes beyond Sylvan curriculum, such as Social Studies, Algebra II, Pre-Calculus, Calculus, Physics, Chemistry, and Biology.

Houston, Texas Area

SUMMARYActualized the infrastructural needs of a department that doubled in scope and size. Supported the execution of the Energy and Sustainability Department’s Energy Master Plan, resulting in accumulated savings of $1.2M to date.PROCESS IMPROVEMENT• Saved $100k annually, leaned a business process, and migrated to a digital platform, by designing a database and a web-based tool to prioritize and track HVAC and lighting requests, district-wide.• Saved $30k annually, eliminated the need for a third-party database, and cut the labor-equivalent of a full-time Data Entry Clerk by sourcing electronic, monthly billing data directly from utility providers.• Saved $11k annually and leaned a process from two FTEs to one, and from 16 hours to two, by mastering a method to manipulate and upload utility data to Energy Star Portfolio Manager. • Centralized a business process and saved $10k annually by designing and developing an online tool and database for project managers to submit and track utility requests for their construction projects.RELATIONSHIP BUILDING• Built relationships with six utility companies, five internal departments, four municipalities, and two third-party utility management software entities to accurately map and improve 25+ cross-functional business processes, and source 20k+ facility, meter and utility data records.• Became a SharePoint, InfoPath, and Nintex Workflow power user, and established myself as a local resource for the Business Solutions arm of Facilities Services.DATA MANAGEMENT• Created and maintained databases to manage a portfolio of 320 facilities, 30M square feet, and 1,300+ utility meters.• Achieved a 35% improvement in data accuracy by auditing and compiling 17 databases that housed conflicting and incomplete sets of data, down to three databases.• Performed a metadata analysis on hazardous material inspection logs to assess database needs.

Georgia And Texas

Procured equipment and materials, on-site, in a “need-it-yesterday” construction environment. Collaborated with owners, project managers, craft superintendents, engineers, material managers, and vendors to source everything from nuts and bolts to 50-ton cranes. • Gathered business requirements from superintendents, engineers, and project managers.• Authored scope of work documents and negotiated contracts that specified product and service requirements.• Supplied functional requirements for the design of a rental tracking system in Oracle (BI software) that was implemented company-wide in all small to medium capital construction jobs.• Developed a custom Oracle report linking cost with material receiving records for the Accounts Payables department.• Coordinated between accounts payable, material management, and vendors to close out purchase orders that exceeded “NET 30” payment period.• Executed 2,500 purchase agreements totaling $8.6M in procurement activities.

Processed transactions, returns and exchanges using a touch-interactive register. Increased customer experience satisfaction and loyalty by proactively developing relationships with, and meeting the needs of customers. Demonstrated flexibility by supporting sales, inventory, and managerial roles.

Cold-called San Antonio professionals (UTSA Alumni) and scheduled face-to-face interviews. Conducted 54 interviews to investigate the specific role that UTSA played in their personal and professional development. Provided feedback to UTSA about their perceptions of the institution in the form of concise, written reports.

Master'S, Management

Activities and Societies: Action Learning Project (ALP) Student Consultant for Amarr Garage Doors

Bachelor Of Science, Mechanical Engineering

Activities and Societies: Society of Automotive Engineers (SAE), College of Engineering Student Council (COESC)Minor: Mathematics