Matthew Allan Email & Phone Number

Carmarthen, Wales, United Kingdom

Leeds, England, United Kingdom

As an IT Operations Analyst within the DevOps team, I specialize in translating technical requirements into efficient solutions, with a focus on maintaining system integrity and security. Leveraging my knowledge in bash scripting, SFTP, and Linux proficiency, I analyse incoming requests and collaborate with peers to design and implement and update effective operational procedures.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:● Monitor alerts and incidents from various sources… Show more As an IT Operations Analyst within the DevOps team, I specialize in translating technical requirements into efficient solutions, with a focus on maintaining system integrity and security. Leveraging my knowledge in bash scripting, SFTP, and Linux proficiency, I analyse incoming requests and collaborate with peers to design and implement and update effective operational procedures.𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:● Monitor alerts and incidents from various sources, including Linux system logs & Splunk, ensuring timely response and management in alignment with established frameworks.● Create & update bash scripts for SFTP connections and file transfers.● Connect to Linux servers using SSH to troubleshoot log files, create users, modify file permissionsand access.● Management of Server Certificates, file encryption (gpg) & SSH key pairs.● Actively engage in incident response activities, escalating applicable incidents following the appropriate escalation process while maintaining response SLAs.● Utilize and update documentation on existing processes, contributing to the enhancement of operational efficiency.● Proactively analyse event data to identify and address anomalies, continuously improving automation capabilities.● Collaborate with internal teams to ensure operational excellence.𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:● Technical background with experience in operational support, demonstrating the ability to react to alerts and incidents.● Working knowledge of: $Universe, SourceTree, Linux/CentOS, Linux command line, Vim● Proficiency in bash scripting, SFTP, and Linux environments for effective system management and troubleshooting.● Experience with tools like Splunk for log analysis and monitoring.● Strong problem-solving and analytical skills, with a commitment to continuous improvement.● Excellent communication and collaboration skills, essential for working effectively within a team environment Show less

As an IT Support Analyst, I am at the frontline of ensuring smooth and efficient IT operations. My responsibilities include analyzing and addressing incoming support requests, providing timely solutions to technical issues, and collaborating with end-users to understand their needs. I excel in troubleshooting and resolving a wide range of IT issues, ensuring minimal downtime and maximum user satisfaction.In addition to my reactive support role, I proactively contribute to continuous… Show more As an IT Support Analyst, I am at the frontline of ensuring smooth and efficient IT operations. My responsibilities include analyzing and addressing incoming support requests, providing timely solutions to technical issues, and collaborating with end-users to understand their needs. I excel in troubleshooting and resolving a wide range of IT issues, ensuring minimal downtime and maximum user satisfaction.In addition to my reactive support role, I proactively contribute to continuous improvement initiatives by identifying patterns in support requests and proposing preventive measures. Whether it's deploying new software, configuring systems, or assisting with hardware issues, I am committed to delivering exceptional support. Show less