Salesforce.com specialist with 25+ years of IT and business experience designing/developing, implementing, and managing business systems, processes, projects, and programs. Able to coordinate, direct, and execute all phases of project-based efforts through a balance of insight, technical skill, energy, judgment, charm, determination, and hands-on work. Charismatic and confident with strong verbal/written communication skills—effective presenting information to senior management, business stakeholders, and team members. In addition to implementing several mission-critical business enablement systems, measurable ROI for past efforts includes $600K in annual revenue, over $650K in direct cost reductions, and 1,500 annual man-hours saved. --------------- Specialties• Business/technical hybrid with sales operations experience• Salesforce.com CRM/SFA/PRM platform configuration and implementation lead with administrator/developer certifications and extensive experience creating custom Visualforce pages and Apex classes/triggers• Systems integration• Process analysis/automation• Project/program management• MCSD (1999) n-tier SQL database application design/development with VB emphasis• Microsoft Access and Office VBA --------------- Important: Many businesses struggle to reap real benefits from their sizable investment in CRM. I bring to the table the knowledge and direct experience to drive solid user adoption and operational excellence on the Salesforce.com platform.