Matthew Ram Email & Phone Number

Southborough, Ma, Us

Driving analysis and solutioning for Marketing Operations transformation at Cisco, leveraging Adobe Workfront & Fusion.AI Personalization initiatives in Verizon’s consumer marketing BI analytics team. Scope of work includes AI Audiencing, marketing personalization and churn risk modeling.Provided business analysis, Agile sprint management, writing of epics and features, and incident analysis for Comcast’s national sales organization. The scope of work supported data initiatives and Lead-To-Cash processes within core functional areas of residential sales, digital insights, NPS surveys, journey analytics, compliance, commissioning, and lead management. Identified opportunities for automation and performance improvements via root-cause analysis of data issues.

Managed the Business Analysts and Solution Architects team for Telarix. Telarix provides BSS/OSS software & services to communication companies such as AT&T, Verizon, Skype, Orange, Twilio, Telefonica, VCS, Peerless, etc. Business Analyst, then Solution Architect in this group prior to managing the team.Responsible for scoping, solutioning, and delivery/implementation of software & services to Telarix clients, averaging $20M in services revenue annually. Services include requirements definition & refinement, data analysis, developing functional & technical specifications, software configuration, training, testing support, definition of user acceptance criteria and stories, data & system migration strategy & implementation, integration w/ external systems, & opportunity assessment/scoping/costing.Extensive experience in pre-sales process, including writing of RFP responses and technical proposals, and POC scoping/configuration/presentation.Scoped and planned data and environment migrations, including on-prem to cloud migrations.Experienced in Agile and SDLC methodologies and tools.I possess thorough end-to-end knowledge of telecom interconnect and SMS A2P business and operational processes in BSS and OSS systems to support trading, routing, carrier contracts and configuration, rating, billing, auditing, financials reporting, BI analytics, and fraud detection. I have 9+ years of experience delivering solutions leveraging the Telarix iXTools BSS and OSS products and the iXLink B2B platform.

Architect for Interconnect and SMS A2P implementations for Telco carriers.Key responsibilities involved:- Business requirements definition- Functional and interface specifications writing- Solution validation- Customer training- planning data and environment migrations, including on-prem to cloud migrations.- Pre-Sales support including responding to RFPs, writing technical proposals, and scoping/configuring/delivering POCs.

DRB Solutions provided rating, message processing, and mediation systems design and implementation to telecommunication carriers. Founder of the company, managing $5M+ in contract revenue.Drove the analysis and software engineering for client projects.• For A1 Telekom Austria:- Led analysis team tasked with determining future direction and strategy for IT systems.- Performed requirements analysis for a new Rating/Message Processing system.- Lead architect for the design of the Rating/Message Processing system.- Performed requirements analysis and designed a new customer service usage reporting system.- Responsible for design, implementation, testing, delivery, and support of the Rating/Message Processing system.- Designed & developed virtual network rating and volume rating functionality, and performance improvements.- Performed requirements analysis, design, and project management of billing and datawarehouse functions.- Defined product catalog and rating configuration table data to support new products and tariffs.- Provided key support in building client internal capabilities to support the new systems.- Managed and reviewed work of software development team tasked with delivering the above products.o For Rattan Information of Taipei, Mr. Ram provided requirements analysis for health care image management (PACS) and Telemedicine software, and worked on an effort to rework the client-specific software into a marketable product.

I provided requirements analysis, design, development, and delivery of Billing, Service Order Entry/Processing, Message Processing/Rating, Product Catalog systems and products for various clients in the telecommunication industry. I gained experience in all aspects of system life cycle development including requirements gathering, design, implementation, testing, training, and customer acceptance/support as first a programmer/analyst, then a development team lead, and finally as development manager.