Matthew Archer Sr, Cts Email & Phone Number

• Strategic Leadership: Set long-term goals and inspired the team, dedicating 40% of budget to development and MVP creation.
• Product Development Management: Directed the platform's development with 30% of the budget, utilizing patent-pending technology to stand out. Improved operational efficiency by 15-20%.
• Financial Management and Sales Leadership: Ensured financial health, allocated 20% of the budget for sales and marketing to boost brand awareness, meet revenue goals, and lead sales efforts.
• Vendor and Distributor Onboarding: Onboarded key UCaaS & SaaS vendors and distributors to enhance service offerings and expand market reach.
• Customer Relations and Risk Management: Fostered customer satisfaction, leveraged feedback, and dedicated 10% of the budget to compliance, risk management, and support.

Chandler, Arizona, US

• Oversaw daily operations of the Technology Services department and its staff.
• Streamlined pro service processes by merging vendors, hiring in-house technicians and partnering with a design engineering firm, reducing costs by 45% per project.
• Created and integrated new project management processes, procedures, and SaaS solutions for internal and external parties, reducing waste and enhancing customer quality control.
• Launched a UCaaS managed services platform with real-time monitoring and reporting, offering new revenue opportunities.
• Implemented a new premium HaaS support model with advanced parts replacement, tech support, software updates, and multi-vendor support, potentially increasing sales revenue by 18-20%.

Chandler, Arizona, US

• Directed and crafted a tech strategy for unified comms hardware and software to simplify customer business solutions.
• Built a company intranet that boosted internal comms and employee productivity by 30%.

Boise, Idaho, US

• Directed the design and implementation of Zoom Rooms technology standards for Micron's $35MM conference room refresh plan.
• Created operational models, processes, and procedures, and trained internal UCC/AV team members on these.
• Delivered exec briefings on new UCC hardware tech and video walls for exec centers and global FABs.
• Decreased total operating costs and room downtime by 35% with a global UCC device monitoring and control SaaS solution strategy.

Seattle, Washington, US

• Accountable for defining and overseeing all UC systems, projects and vendor relationships globally within F5 enterprise, including multiple global office refreshes, new $3.5MM F5 Tower build & move, and global Zoom.
• Decreased enterprise application use costs by $984K/year and increased profitability by 21% with new tech research, design, testing, modern SaaS & UCaaS platforms and implementation.
• Advanced from UCC Reliability Systems Engineer II to drive global video and UC tech initiatives and align tech with strategic architecture design.

Glen Allen, VA, US

• Organized events by executing overall creative, technical, and logistical elements.
• Maintained, tested, and offered high-level tech support for audiovisual systems, PBX, AV routers & switches, collaboration apps, and software for F5 employees in all global offices.
• Contributed crucial insights to establish tech and collaboration app equipment standards for F5 IT business strategy and global end-user services support model.

• Managed event coordination, business planning, sales, and supported the team while building strong client relationships to exceed expectations.
• Delivered a range of creative technical event production management solutions for corporate meetings, conferences, trade shows, events, small biz functions, nonprofits, and corporations.

Greenwich, CT, US

• Installed and integrated audio, video, lighting, and control systems for venues including churches, casinos, live sound venues, and government buildings.
• Provided event production services for major organizations like Microsoft, Boeing, Nike, Google, legendary artists such as Ray Charles, BB King, Eric Clapton, Tom Petty, The Red Hot Chili Peppers and many many more.
• Supported through audio engineering the annual Miramar Airshow for the U.S. Navy Blue Angels, annual music festivals, and numerous college and professional sports teams and national events.

Renton, WA, US

• Oversaw audiovisual services, event production teams, and multiple vendors for 20+ corporate meetings and events per year.
• Created a portable audiovisual system, enabling the executive board to communicate effectively at quarterly board meetings, cutting spending on off-site meetings by over $20K.

Chertsey, Surrey, GB

• Operated and maintained equipment used to enhance live events, including microphones, video recorders, projectors, lighting, and sound mixing equipment for Microsoft Skype enterprise environment.