Matthew Rosso Email & Phone Number

Los Angeles, Ca, Us

El Segundo, California, United States

Los Angeles Metropolitan Area

On a high-turnover team in an environment that supports 70,000+ users my contract was extended 3 times. I am used to thinking and working in systems at scale.System Administration via PowerShell (Windows object-oriented language)Wrote parameterized scripts to automate repetitive tasksActive Directory (AD): formatted data to automate user provisioning and modificationTool improvement, planning, design and specification in a CI/CD environmentReported inconsistencies across AD objects to identify opportunities for data clean-up and error preventionProvisioning/Deprovisioning/SOX ComplianceActive Directory, Exchange, Office 365, Azure (Hybrid On-Premises and Cloud-based infrustructure)IGA Saviynt go-live project: identified gaps in automation, made corrections or escalated if necessaryPrivileged Access Management: ensured users aligned with appropriate level of access according to security requirements and business objectivesSOX compliance: documentation of user separation of dutiesActive Roles Server (One Identity ARS)Directory and Resource Administrator (NetIQ DRA)Okta, CyberArk - troubleshoot user accessEnsured RPA (Robotic Process Automation) users maintained access preparing for and post domain migrationProcess Analysis and ImprovementServiceNow: form design (layout, function); process flow analysis; reportingIdentified, implemented zero-cost solution to reduce downstream calls to Service DeskIdentified time-saving solution to report, create and modify users across multiple application versionsIdentified security lapses in onboarding and additional provisioning processes and practicesTraining and DocumentationWrote and maintained technical and procedural documentationTrained colleagues on technical background (PowerShell) and application procedureOccasional cross-departmental support for domestic and global business partners

San Francisco Bay Area

Report Generation (SQL, Excel, PivotLink)Mi9 EcommerceElectronic Data Interchange (EDI)Blue Cherry ERP (by Computer Generated Solutions)

San Jose, Ca

As an IST II at Valley Medical Center, I support a user base well in excess of 10,000.Create and troubleshoot Windows user accounts in Active Directory.Write scripts in PowerShell Active Directory module to create, query and modify AD objects.New user onboarding and identity management.Install, configure and assist users with software:Microsoft Office software suite;Specialized clinical software;Database clients;Workstation printer objects, etc;Administer CA Service Desk (ticket system) users and groups.Largely a liason between the specialized IT groups that own roughly 200 applications and the end-users who depend on those applications.Technical Support for clinical, administrative and executive staff:Answer general computer-related questions from executive through clerical staff and patients. Document, resolve and if necessary, escalate users' technical requests and problems to the appropriate group. Analyze, distill and restate user-supplied information to accurately identify current issue. Troubleshoot to resolve issues and communicate significant notices to the appropriate group.Remote support for VPN, Arcot, and Citrix for users on Mac and Windows workstations, using Dameware, MSRA and RDP.Incident management and communication within IS and to the larger organization. Ensure all responsible parties are engaged in the effort to minimize the effect of the incident on the organization. Follow and enforce security policies and procedures; educate users and inform them when there may be misunderstandings about policy requirements. Monitor performance of individual software packages, the interfaces between programs, and the state of the health information management system as a whole. Created and maintain internal website in html, css and XML, incorporating Microsoft Office .mht documents to maintain consistent access to information for staff and management use.SharePoint contributor.Coordinate third-party access to systems.

Gilroy, Ca

Install, maintain, troubleshoot and backup Furniture Retail Operations Group BIS for Rosso's Furniture. Train users on Furniture Retail Operations Group (FROG) software. Facilitated Electronic Data Interchange (EDI) relationships between vendors, and our website.Install, configure, troubleshoot Seagull Scientific Bartender barcode software, writing scripts to modify as necessary.Create, maintain user accounts in Active Directory, FROG, and Google Business for email and file sharing. User training, Software and Account Administration.Wrote internal website to maintain consistent access to unified documentation for staff and management use.

Mountain View, Ca

Account Administration: Create, grant rights to and troubleshoot user accounts for Windows and proprietary software systems.Hardware and Software Support and Troubleshooting: PC and medium-format printer administration for mass, systematic printing operations of detailed maps covering all of San Mateo County for field staff numbering over 1,000.Asset Management: PC’s, servers, printers, scannersTraining: I trained staff in field and office operations programs and procedures, coordinating with the managers of the other departments and Local Census Offices to ensure a consistent and effective communication of the necessary information.

San Jose, Ca

Support Staff Training and Supervision: I ran a service desk covering two shifts. I selected, trained, retrained when necessary, scheduled and supervised staff.Implementation of New Technologies and Practices: Used, supported and trained end users and their supervisors on the use of mobile handheld mapping devices running ArcPad software before Google Maps and cell phone mapping software were available.Beta Testing: Was part of an early, limited run to test and document handheld mapping devices ahead of larger deployment.Enforcement of Security Policies and Procedures: Ensured that all staff were trained on and aware of information systems policies and practices, in addition to granting staff appropriate technical rights.Hardware Use, Support and Troubleshooting: While the handheld mapping devices were primarily used in the field, in the office we also supported desktop pc’s running Windows XP and servers running Microsoft Server 2008.Software Use, Support and Troubleshooting: Microsoft Office, Adobe LiveCycle Designer, Oracle, Remedy, CA Asset Management, PeopleSoft.Asset Management: Office hardware (PC’s, servers, printers, scanners), hundreds of field mapping devices.

Purchasing, cost negotiation, merchandising, shipping.

Education record

Education record

Education record