Matthew Robertson Email & Phone Number

Los Angeles, California, Us

Bentonville, Arkansas, Us

• Created repeatable Tableau sheet to deep-dive into specific SKUs and category types to determine opportunities to reduce defect generation.• Reduced DPM created by Last Mile Delivery by 80% for specific site through discovering gap in delivery processes and omni-channel delivery, resulting in greater customer satisfaction. • Created delivery scorecards by delivery type that illustrated network defects per million (DPM) generation; bucketed DPM by defect types to identify and identify baseline performance. • Collaborated with cross-functional teams to drive network-wide fill rate improvements of 2.2% over three months, enabling three times as many stores to reach top-tier status and increase eCommerce output.• Championed voice of on-ground operators by stress-testing newly-launched product and tools, and provided critical feedback to engineering teams to improve adoptability and escalate barriers to compliance.

San Francisco, California, Us

• Managed Launch process with independent contractors, suppliers, and vendors to ensure seamless high security, 7 building launch across the United States without disruption to customer demand.• Created company strategy in concert with C-Level for inventory management, resulting in a go-to-market strategy for targeted building launch, and defined success criteria for key partners. • Built and led Operations Organization that monitored KPI, tracked technological assets, and managed warehousing, fulfillment, and reverse logistics for 50+ sites across the United States.• Served as Operations Product expert, advocating for end users with Product and Engineering to bridge gaps in the Darkstore App, improving data collection, inventory tracking, and user experience.

San Francisco, California, Us

• Partnered with executive leadership to design marketing materials for potential warehouse partners to expand network and built a pricing model to attract new business. Resulted in an improved 2-week lead time for on-boarding new partners, reducing lead times by a minimum of 75%. • Held suppliers accountable for meeting demand forecasts, resulting in ameliorated relationships with suppliers, and on-time delivery of product across the Unites States.• Defined internal KPI and created queries and dashboards to collect and display relevant data in order to efficiently communicate performance to 3PL partners to better manage and monitor relationships.

Seattle, Wa, Us

• Led team of 3 Area Managers, 7 Process Assistants, and up to 120 Associates by insisting on highest standards, achieving the top rated shift for TPH and employee relations scores, leading to the promotion of 3 managers, 4 Process Assistants to Managers, and 4 Associates to Process Assistant.• Collaborated with multiple internal stakeholders to plan and execute team training plans and inventory management plans for two Peak seasons and Prime, meeting 100% of ship volume goals.• Trained, and used ticketing system to engage cross-functional partners, and alert them to system errors in a 800,000 square foot facility, and responded to tickets that impacted the entire Amazon network.• Created and managed several Excel based tools to identify risk caused by demand fluctuation, improving understanding of high-volume order periods in order to meet capacity requirements.

Seattle, Wa, Us

• Coordinated with third party staffing to successfully manage temporary workers, and developed training plans to ensure smooth onboarding of short term labor force.• Discovered waste of motion through jumping into the process and experiencing it first hand, and eliminated the waste resulting in $130k+ projected savings and building-wide adoption.• Improved tools to provide higher visibility into flow of units through the outbound process and recommended solutions, decreasing quantity of lost units and defect creation rate by 10%.

Master Of Business Administration (Mba), Operations Management And Supervision

Bachelor Of Arts (B.A.), English Literature (British And Commonwealth) And History