Provided internal and external client support of desktop support of employees and Microsoft SharePoint end-usersAchieved a newfound respect for the IT/Help Desk department by bringing to the company professional, prompt and efficient resolution to client needs through experience, knowledge, patience and relating to the fact that their needs were immediate and vital to their job, productivity and ultimately, profitability for the companyCreated and maintained individual/group membership accounts within Active Directory, Microsoft Exchange and Microsoft SharePointProposed and initiated the cost-cutting use of computer imaging, which resulted in increased efficiency and decreased department overhead by 15%As a result of being able to relate to the fact that clients’ needs were critical to their business and expectations were high, became the requested personal support technician of long-term clientsAdministered and maintained Help Desk ticketing systemProofread and verified company-client contracts, advised management when contents or wording were a cause for concernConducted new employee orientation and training for Microsoft SharePoint and Microsoft Office applications

Provided incoming and outgoing customer and client support by phone and e-mailAscertained client data concerns and troubleshot, then resolved issues quickly and efficientlyLiaison between company management, field personnel and clients, prioritized wants and needs amongst all parties, which resulted in providing seamless collaboration between each group.Installed and troubleshot computer software and hardware