Matthew Atallah Email & Phone Number

Vancouver, British Columbia, Canada

Acting as an account/sales representative and a territory manager during my tenure with BAT. I have successfully performed in 4 different territories, working with 12 key account banners, and managing over 400 customer accounts in 2 different Canadian regions.• Sales & Communication Skills: Educate retailers/clerks on new products and promotions. Personalized programs for strategic stores, providing owners the necessary tools to increase their sales in BAT brands. Growing share in new categories with different product releases and educating them on the benefits of switching over to potentially risk-reduced products.• Marketing Skills: Collaborate with teammates and HO employees to create & execute activations for events such as Pride Parade, St-Patricks’ Day, F1, St-Jean, etc.• Leadership Skills: In charge of the share growth project for the region, providing weekly updates with instructions for their visits in our biggest KA banner. Lead my team on various projects and cycle priorities while there was a vacant managerial position and acted as a support system for the district. Assisted where needed in vacant territories with no TM.When transferred over to the Western Region, I accomplished the following:o Grew overall BAT share in my territory from 43.22% to 45.11% in my first 3 quarters.o Achieved my sales targets in three quarters with 109%, 113%, & 115% respectively.o Won multiple contests regarding sales & share growth vs. other peers in the region.

• Managed strategic stores within central downtown Montreal and activated key brand messaging.• Grew the new Vuse vaping brand from 19% to 40% within 8 months in strategic territory.• Managed a team of interns that collaborated/supported with other territories & districts.• Collaborated with TMs, DMs, & HO colleagues for activations, trade visits & education. • Surpassed biggest vaping competitor in total devices sold every week for 12 weeks straight.• Exceeded H1 & H2 sales objectives within my territory & supported team members who were struggling• Showcased territory & individual performance through Trade visits from management teams & royal visit from BAT executives.

Montreal, Quebec, Canada

• Built & retained relationships with important clients to better grow our brands within their outlets.• Managed most contirbuting territory (POS) in the district. • Regional Champion for Highest Contributing Key Account Blitz Project, providing weekly updates, guidelines and analysis of the different districts’ performance. • Improved relationships with retailers & managers and showed them the importance of our brands.• Trained new hires in the Greater Montreal Area with less than a year of experience as a TM.• 4th overall SAT Volume (99.4%) in the Eastern Region.• Achieved territory targets and delivered great results with having just under a year of experience in the role.• Helped with the training video of the MCEs nationally.

1 Place Ville Marie, Montreal, Qc H3C 3B5

St. Laurent, Montreal

A customer service agent over the phone at the Aldo Group Head Office in the call center. My job includes helping each and every customer that calls in, whether it be finding out where their items are, inquiring about returns or even simply making a purchase over the phone. This job requires agents to be familiar with many different applications since we use over 7 different applications each day. It also requires each agent to know how to up-sell, be understanding and patient with a client along with providing excellent customer service throughout each call. Monitor and control the social media websites, such as Facebook, Twitter, and Instagram.

My responsibilities as a head waiter include supervising as well as delegating tasks to bus boys and waiters in the hall. Providing an excellent service to the bride and groom and assisting them and their guests whenever needed. Essentially my major responsibility as head waiter is the bride and groom's satisfaction towards customer service.