Desktop Support Manager
Managerial Responsibilities: Manage and supervise a team of 5 IT Technicians on the daily operations of a 1000+ Developed 2017, 2018 and 2019 PC refresh project for 3500 + computers, laptops and printerstotaling over 1 million dollars in hardware Defined and tracked 2019 fiscal year IT budget of two million dollars Conduct interviews, hire and onboard new IT employees Conduct exit interviews, terminations and lay-offs of employees Conduct semi-annual and yearly employee reviews Consult with C Level Leadership, Care Site Managers and Directors and Stakeholders on projects implementing new technologies requiring IT support Coordinate and oversee resources for Care Site projects to meet deadlines and budget Develop SLA processes and procedures for support of new technologies and hardware Managed rollout of wireless rover implementation as part of Epic barcode scanning Direct and participate in desktop related functions of Epic installation and printingProject Related: Developed ROM, purchased hardware and oversaw the setup and installation for all IT hardware for 3-year ED renovation based on meetings conducted with Stakeholders and C Level leadership. Project managed opening of new Denver West Spine Center and all related IT hardware and Software. Project managed opening of new Denver West Neuro Science Center and all related IT hardware and Software. Project Managed all IT aspects of Radiation Oncology’s Liner Accelerator replacement.
