Matthew Valdes Email & Phone Number

Irvine, Ca, Us

Lake Forest, California, United States

• Maintain customer relationships with assigned eBike assemblers and OEMs.• Ensure sales process adoption and compliance, and identify opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.• Enter customer orders and ensure timely and accurate order fulfillment.• Assist customers with operational issues associated with order management, forecasting, order backlog, billing issues, and scheduling of orders.• Closely monitor accounts receivable, manage collection efforts, and process customer credit and debit notes.• Work closely with internal teams to optimize on-time delivery and order to cash cycle.

Orange, California, United States

• Continued duties listed from position below.• Train and onboard new team member to support Sales team

Orange, California, United States

• Continued duties listed from position below.• Primary support to West Coast and East Coast Sales Directors and VP of Sales and Marketing.• Managed CRM databases to support customer tracking and measure performance.• Analyzed sales data and identified areas for improvement in order to optimize processes and increase efficiency.• Collaborated with marketing team to develop promotional materials that target potential clients and drive sales growth.• Provided support to US and Canadian sales reps with monthly reportings and insights.• Managed company promotional/swag website by ordering materials to continue fulfilling orders and tracking invoices with Accounting.

Orange, California, United States

• Develops sales opportunities by checking customer's buying history, identifying areas of improvement and developing action plans.• Maintains and nurtures existing customer relationships and develops successful new customer relationships.• Monitors overall activities of the sales reps; identifies problem areas and directs corrective actions.• Responded promptly to all incoming enquiries in order to convert them into sales orders.• Attended trade shows to present and speak on company products, and network with distributor/wholesaler buyers and technicians/contractors.

Orange, California, United States

• Reviewed and processed customer orders for US and Europe deliveries, ensuring all information was correct.• Demonstrated excellent communication skills when working with customers to answer questions and provide order updates.• Performed administrative duties such as filing paperwork, scanning documents, and office coordination.• Performed accounting clerk duties such as generating invoices, and support with collection efforts.• Resolve and research shipping discrepancies and make revisions when necessary.

Downey, California, United States

• Striving to improve hourly sales, conversion, and customer experience.• Supervising associates to complete daily tasks.• Using selling skills to add-on to guests purchases to spend more.• Cash collecting and making proper change for register tills.• Creating and running daily bank deposits.• Communicating with associates to meet daily sales goal.

Brea, California, United States

• Communicating with vendors on what needs to be fixed or ordered.• Create schedules for Front of House staff.• Collect cash and maintain safe balance throughout the day.• Managing staff and keeping labor under standards to continue profit.• Speak with guests on any issues and keeping it a safe environment.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

High School Diploma