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Matthew A. Email & Phone Number
Customer Service Manager (Service and Learning Excellence, Demand Management)
at
CPF Board
1 work email found
@cpf.gov.sg
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Manager (Service and Learning Excellence, Demand Management)
Location
Singapore
Company size
Who is Matthew A.? Overview
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Quick answer
Matthew A. is listed as Customer Service Manager (Service and Learning Excellence, Demand Management) at CPF Board, a with 1622 employees, based in Singapore. AeroLeads shows a work email signal at cpf.gov.sg and a matched LinkedIn profile for Matthew A..
Matthew A. previously worked as Customer Service Manager (Service & Learning Excellence, Demand Management) at Cpf Board and Assistant Customer Service Manager (Service & Learning Excellence, Demand Management) at Cpf Board. Matthew A. holds Bachelor Of Business (Management) from Rmit University.
Company email context
Email format at CPF Board
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*@cpf.gov.sg
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Profile bio
About Matthew A.
I completed my Diploma in Micro and Nanotechnology from Republic Polytechnic back in 2011 . As an engineering student, I am grateful that my school has educated me in the systematization of engineering by being an excellent thinker which breeds in me an ethos of building things that work—whether it’s a machine or a structure or an organization. Engineering studies also teaches me to perform efficiently with reliable outcomes without forgetting a margin of safety. It makes me think about cost versus performance and enables me to be on the front lines of solving challenging problems and doing the things that others say can’t be done.After my National Service in 2013, I joined Central Provident Fund Board as a Customer Service Executive. As a customer service officer in a public organization, my approach with citizens are of significant importance as citizens aren’t just looking at policy schemes, but speaking and interacting with someone who is supposed to represent the government. Thus I feel challenged every day to ensure citizens who are our customers are blown away by excellent customer service and made to feel like a truly valued customer, instead of just another ticket that needs to be dealt with.Encouraged by my family and armed with a desire to improve myself in higher learning, I decided to pursue a part time Degree in Bachelor of Business with SIM and RMIT University, graduating in 2017.In 2018, I was promoted to Senior Customer Service Executive. In 2020, I was recognized for my performance at work and was promoted to the position of Assistant Customer Service Manager who handles escalated cases and manages the operational aspect of a service centre.In 2021, I was rotated from Service Centre Department to Service & Learning Excellence Department, a horizontal think tank in Customer Service Group to specialise in Demand Management and Quality Improvement. In 2023, I was promoted to Customer Service Manager.
Listed skills include Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, and 3 others.
Current workplace
Matthew A.'s current company
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Cpf Board
6 roles
Matthew A. work experience
A career timeline built from the work history available for this profile.
Customer Service Manager (Service & Learning Excellence, Demand Management)
Demand Management Specialist- Leverage expertise in Demand Management to utilize analytical skills to drive business results- Conduct data analysis to identify trends and patterns, providing actionable insights for surge forecasting and resource management- Devise deflection strategies to self-help options, optimising operations, reducing customer contact rate and wait timeQuality Improvement Specialist- Engage stakeholders by running a ground sensing feedback channel to gather actionable suggestions from frontliners, providing solutions to backend departments for implementationSports & Recreation Committee (SRC) 2023- Organise company-wide events including CPFB Amazing Race and CPFB Sports & Games Day, to actively engage and invigorate employees through recreational activitiesCPF Board’s Sports Liaison Officer for 2023- Coordinate and facilitate sporting activities for company-wide employees. Collaborate with with sports agencies such as SportSG and Civil Service Club, ensuring active participation rate for CPF Board in public service sports competitions and sporting eventsCustomer Service Group Innovation Committee Chairperson for 2024- Coordinate and facilitate group-wide innovation activities for 300+ customer service officers
Assistant Customer Service Manager (Service & Learning Excellence, Demand Management)
Staff Excellence Award 2021-Most prestigious award presented in the Board to recognize staff for their outstanding performance and work contributions
May 2021 - Apr 2023
Assistant Customer Service Manager (Service Centre)
Service Manager - Handling escalated cases and managing customers through service recovery, managing operational aspect of a service centre and rostering to ensure operation efficiency in a service centre setting.Team Leader- Lead a team of 14 executives in service centre. Ensuring deliverance of quality customer-centric service to customers via conducting of debrief to disseminate key information, structured on job training, and service auditing to evaluate service delivery of team members.Assets Team Leader- Instruct and direct 3 executives in Assets Team to manage smooth running of all IT equipments to ensure business continuity and prevent disruption to counter operations.R.O.S.E Award Winner- Awarded Really Outstanding Service Experience Award in Jan 2021 for Excellent Customer Service ExperienceFinalist for Best Service Star Award 2021 - Nominated for the Best Service Star Award 2021
Apr 2020 - Apr 2021
Senior Customer Service Executive (Service Centre)
R.O.S.E Award Winner- Awarded Really Outstanding Service Experience Award in June 2018 for Excellent Customer Service ExperienceMobile Service Centre Team Leader- Lead a team of 2 executives in Mobile Service Centre Team at the Potong Pasir Community Centre
Apr 2018 - Apr 2020
Customer Service Executive (Service Centre)
National Projects Team Leader 2015-2018- Lead National Projects Counter Operations Team- Provide Orientation and On-The-Job Support for New Officers- Handle Escalation for Complex Cases and Service RecoveryStar Ambassador Award- Awarded 5 Stars for Excellent Customer Service Rendered for Period of April to June 2015R.O.S.E Award Winner- Awarded Really Outstanding Service Experience Award in August 2016 for Excellent Customer Service ExperienceAppointed Chairperson for Customer Service Group Sports Committee 2017Engage Public as a CPF Ambassador at CPF Retirement Planning Roadshows- Assisted Members of Public with the Various CPF Retirement Schemes- Answer Advisory Enquiries Pertaining to Retirement PlanningEngage Public as a CPF Ambassador at various CPF Mobile Service Centres (Whampoa, Bukit Merah, Leng Kee and Braddell Heights Community Centre)- Perform a Range of CPF-Related Transactions and Advisory to Members of Public in Heartlands Community Centres
Sep 2013 - Mar 2018
Team & coworkers
Colleagues at CPF Board
Other employees you can reach at cpf.gov.sg. View company contacts for 1622 employees →
MM
Madhushudhanan Muralidharan
Colleague at Cpf BoardSingapore
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AT
Audrey Tan
Colleague at Cpf BoardSingapore
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SP
Shakeela Parvin
Colleague at Cpf BoardSingapore
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JL
Janice Lai
Colleague at Cpf BoardSingapore
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TT
Ting Ting Tan
Colleague at Cpf BoardSingapore
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LK
Lung Kwan Liu
Colleague at Cpf BoardSingapore
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ET
Eric Tan
Colleague at Cpf BoardSingapore
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AA
Ashok Ariyarasa
Colleague at Cpf BoardSingapore
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KP
Kumuthadavi Pannirselram
Colleague at Cpf BoardSingapore
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GH
Grace Huang Wei
Colleague at Cpf BoardSingapore
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Madhushudhanan Muralidharan
Colleague at Cpf BoardSingapore
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AT
Audrey Tan
Colleague at Cpf BoardSingapore
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SP
Shakeela Parvin
Colleague at Cpf BoardSingapore
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JL
Janice Lai
Colleague at Cpf BoardSingapore
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TT
Ting Ting Tan
Colleague at Cpf BoardSingapore
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LK
Lung Kwan Liu
Colleague at Cpf BoardSingapore
View →
ET
Eric Tan
Colleague at Cpf BoardSingapore
View →
AA
Ashok Ariyarasa
Colleague at Cpf BoardSingapore
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KP
Kumuthadavi Pannirselram
Colleague at Cpf BoardSingapore
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GH
Grace Huang Wei
Colleague at Cpf BoardSingapore
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2 education records
Matthew A. education
Bachelor Of Business (Management)
Diploma In Micro & Nanotechnology
FAQ
Frequently asked questions about Matthew A.
Quick answers generated from the profile data available on this page.
What company does Matthew A. work for?
Matthew A. works for CPF Board.
What is Matthew A.'s role at CPF Board?
Matthew A. is listed as Customer Service Manager (Service and Learning Excellence, Demand Management) at CPF Board.
What is Matthew A.'s email address?
AeroLeads has found 1 work email signal at @cpf.gov.sg for Matthew A. at CPF Board.
Where is Matthew A. based?
Matthew A. is based in Singapore while working with CPF Board.
What companies has Matthew A. worked for?
Matthew A. has worked for Cpf Board.
Who are Matthew A.'s colleagues at CPF Board?
Matthew A.'s colleagues at CPF Board include Madhushudhanan Muralidharan, Audrey Tan, Shakeela Parvin, Janice Lai, and Ting Ting Tan.
How can I contact Matthew A.?
You can use AeroLeads to view verified contact signals for Matthew A. at CPF Board, including work email, phone, and LinkedIn data when available.
What schools did Matthew A. attend?
Matthew A. holds Bachelor Of Business (Management) from Rmit University.
What skills is Matthew A. known for?
Matthew A. is listed with skills including Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, Team Leadership, Call Centers, and Customer Service.
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