Matthew A. Email & Phone Number

I completed my Diploma in Micro and Nanotechnology from Republic Polytechnic back in 2011 . As an engineering student, I am grateful that my school has educated me in the systematization of engineering by being an excellent thinker which breeds in me an ethos of building things that work—whether it’s a machine or a structure or an organization. Engineering studies also teaches me to perform efficiently with reliable outcomes without forgetting a margin of safety. It makes me think about cost versus performance and enables me to be on the front lines of solving challenging problems and doing the things that others say can’t be done.After my National Service in 2013, I joined Central Provident Fund Board as a Customer Service Executive. As a customer service officer in a public organization, my approach with citizens are of significant importance as citizens aren’t just looking at policy schemes, but speaking and interacting with someone who is supposed to represent the government. Thus I feel challenged every day to ensure citizens who are our customers are blown away by excellent customer service and made to feel like a truly valued customer, instead of just another ticket that needs to be dealt with.Encouraged by my family and armed with a desire to improve myself in higher learning, I decided to pursue a part time Degree in Bachelor of Business with SIM and RMIT University, graduating in 2017.In 2018, I was promoted to Senior Customer Service Executive. In 2020, I was recognized for my performance at work and was promoted to the position of Assistant Customer Service Manager who handles escalated cases and manages the operational aspect of a service centre.In 2021, I was rotated from Service Centre Department to Service & Learning Excellence Department, a horizontal think tank in Customer Service Group to specialise in Demand Management and Quality Improvement. In 2023, I was promoted to Customer Service Manager.

Listed skills include Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, and 3 others.