Matthew Bangert, Mba Email & Phone Number

Chambersburg, Pa, Us

Chambersburg, Pa, Us

Folsom, Ca, Us

Bensalem, Pa, Us

As an IT Manager and key license holder at Parx Casino, I oversaw the planning, implementation, and maintenance of IT systems and services that supported the business operations and goals of the Shippensburg Casino, while working and collaborating with one of the largest gaming complexes in Pennsylvania. I leveraged my MBA in IT Management and 20+ years of experience in the IT field to deliver effective solutions that met the needs and expectations of internal and external stakeholders.• Assisted in the Casino's opening by collaborating with stakeholders to develop a deployment plan and inventory system for tracking IT assets deployed and shelved.• Collaborated with IT teams across various departments to implement the deployment strategy within the timeline required to support the casino's opening plan.• Ensured consistent adherence to casino service and operational standards, as well as compliance with federal, state, and local regulations.• Developed and implemented information technology operational strategies aimed at enhancing organizational capabilities to exceed Guest and Team Member expectations, while optimizing company efficiency through IT solutions.• Assessed the needs of different operational departments within the casino and prioritized IT projects accordingly. Regularly evaluated and assessed the performance and capabilities of IT resources in alignment with casino service and operational standards.• Collaborated with diverse teams to gather requirements and support various technology modernization projects aimed at replacing redundant and aging solutions.• Oversaw specialized IT functions dedicated to supporting casino operations. Responsible for hiring, training, and evaluating IT staff. Documented performance feedback emphasizing adherence to casino service and operational standards.

Helena, Montana, Us

Department: Motor Vehicles DivisionAs the IT/Ops Bureau Chief, I oversaw the management of five distinct teams composed of both business and technical professionals. These teams included Project Managers, Business Analysts, QA Analysts, Product Owners, DBAs, and Software Architects. My responsibilities encompassed various key functions:• Led legislative activities, crafting fiscal notes and bond proposals for MVD's technological system changes.• Served as a member of the technical advisory board and provided valuable insights and support for the agency's modernization procurement efforts, from initial planning to the final award stage, contributing at an executive team level.• Held ultimate responsibility for on-time delivery of all agency technology projects and vendor relationships.• Managed the budget and fiscal year spending for the MVD IT/Ops Bureau.• Led technology projects that had impacts statewide for MVD business, showcasing my commitment to delivering solutions that benefit the entire State of Montana.• Conducted IT strategy meetings to align technology initiatives with modernization projects.• Designed and Executed a comprehensive team restructure to support current and future departmental needs and mentored new supervisors in their roles.• Fostered strategic relationships with third-party vendors and state agencies.

Helena, Montana, Us

Department: Montana Public Employees' Retirement Administration (MPERA)As a key liaison between business and information technology, I played a pivotal role in project management, communication, and maintaining comprehensive knowledge of vital ecosystems. I effectively managed complex projects, ensured seamless communication across various stakeholders, and contributed to migration efforts, all while streamlining processes for enhanced efficiency and continuous improvement.• Successfully managed mid to large-scale projects, impacting hundreds of employers and thousands of individual members, from project initiation to deployment.• Facilitated seamless communication between Bureau Chiefs, staff, vendors, and the IT team, ensuring collaboration and coordination.• Maintained in-depth knowledge of the PERIS, ERIC, VSS, and MSS ecosystems, as well as SAGITEC's NeoSpin Framework, bridging the gap between business and information technology.• Maintained and updated a substantial volume of use case documents, encompassing User Interface Definitions, File Interface Definitions, Workflows, Reports, and Business Rules.• Streamlined processes by identifying where ticket scope warranted a project-level approach, assisting in requirement identification and project plan definition.• Assisted with migration efforts by mapping legacy data to the PERIS database design through DMM documents and developer logic.• Developed T-SQL queries to validate data conversion from legacy systems to PERIS, ensuring data integrity.Addressed communication gaps by designing an application to generate release notes from existing tickets, simplifying the communication of changes from builds to the business, improving transparency and • efficiency.

Helena, Montana, Us

Department: Montana Public Employees' Retirement Administration (MPERA)Proficiently developed and maintained comprehensive documentation for requirements, changes, technical specifications, and data mapping. Contributed significantly to migration efforts by mapping legacy data to the new database design through DMM documentation. Additionally, led system testing and effectively organized user acceptance testing with the business, utilizing T-SQL queries to create testing data samples and generate reports.

Helena, Montana, Us

Responsible for overseeing the administration and support of a diverse array of devices, across the entire school district. I worked with district executive leadership by providing metrics and data to acquire more funding for additional positions to address a growing technology backlog. Managed managed a team of five IT professionals to meet the daily technology needs of the district.• Developed a multi-year purchasing plan to upgrade outdated systems with newer technology, all while adhering to strict budget constraints.• Created reports to evaluate and identify deficiencies in the technology capacity of each school within the district.• Streamlined internal processes to ensure efficient summer technology deliveries, imaging, and asset deployment before the start of the school year.• Innovated imaging at the school district by developing a One-Touch Imaging process via early SCCM/SCUP for quicker new PC imaging and repairs.• Successfully migrated core district software to utilize SCUP for timely software updates.• Deployed Intel vPro technology to enhance the management of district technology assets, leading to improved efficiency and effectiveness.

Courbevoie, Fr

Originally started as a System Administrator providing Level 3 support for engineering applications. I was promoted to Systems Architect / Project Lead when I successfully absorbed two full-time employees work as a License Manager and Product Lifecycle Manager (PLM) due to staff transitions• Managed and maintained millions of dollars in licensing and coordinated with the business on licensing purchases and reductions based on usage reports.• Lead, coordinated teams / resources, and developed project management plans for Global Software Upgrades.• Coordinated the deployment of new server architecture to support PLM / PDM software such as SmarTeam, Solidworks, PDMe, TeamCenter and Intralink.• Successfully became an effective and detailed liaison between the solution center and business groups.• Reduced infrastructure footprint and costs by 73% by restructuring and consolidating the licensing server infrastructure into a triad architecture to provide redundant licensing distribution that was compliant to licensing agreements.• Developed an in-house monitoring solution through PowerShell and PHP which monitored servers, services, processes, logs and ports displaying findings through a web interface.• Designed and developed Automatic Resolution Attempts (ARA) logic to proactively detect and resolve issues found by the in-house monitoring.

Hanover, Md, Us

• completed a contract through Teksystems for Rutherfoord insurance to provide IT entry and mid-level based IT work.• analyzed IT spending on different assets within the company. Located and added items to an inventory system.• handled vendor management and contacts for different aspects of Rutherfoord's IT infrastructure.• coordinated asset moves such as servers and computer systems ordered. Assisted with the deployment schedule and planning of these assets.• provided phone based support and e-mail based support to further enhance Rutherfoord's IT response time with ongoing IT issues.Accomplishments• successfully assumed all IT support within the first week of the short term contract as required in the contract allowing the Director of IT Infrastructure to focus primarily on the audit requirements.• located over spending with different IT services in which saved Rutherfoord Insurance over $8,000 a year.

Glen Allen, Virginia, Us

• assisted with the development of the Application Support Desk from the ground level.• Developed experience in Software Architecture by assisting several team members with their development projects.• worked with Level 2 to resolve issues and escalate matters out of level 1 scope.• monitored and maintained within Linux, Solaris, and Windows Server operating system environments, conducted server restarts, application restarts and weekly/monthly maintenance on servers.• assisted in the development and concept of the Application Support Desk Dashboard. Coordinated the project and kept management, level 2, upper management and our own team advised of its status and development. Also developed the web-based User Interface for the dashboard.• developed small PHP based tools such as a log parser, database query, & ping utility to report findings to the dashboard that would alert the team of arising issues or possible issues based on certain conditions.Accomplishments• expanded the Application Support Desk’s documentation from 3 power point presentations to over 100 usable documents with steps and escalation procedures within 5 months.• attended upper management meetings to pitch the team development projects. Explained the project concepts and received the support of upper management to plan the development of the dashboard.• developed several flowcharts for management and upper management to consider in regards to workflow processes, escalation paths, dashboard and chain of responsibility between the different support levels.• successfully completed a week of delegated responsibilities from the Application Support Desk Manager during his vacation. Assisted other analysts with questions or problems that arose and went to management meetings as required.

• worked with the client one on one to migrate the client's information from their old host to a new host• supervised and worked with a web-designer to design/tweak a new layout for the client• collaborated with the web-designer to integrate the shopping cart technology• Integrated social marketing tools with the web-site to increase its exposureAccomplishments:• enhanced the web-sites search engine optimization (SEO) to increase search engine placement• expanded the companies market reach and exposure by contacting online retailers• increased sales by producing a three page product information document for online retailers

Lynchburg, Va, Us

• worked one on one with the client to identify key IT solutions that need improvement• worked with the client to develop a plan of action in implementing new solutions• assisted the client with developing marketing material and develop a brand marketing campaign• tweaked the client’s site to increase the efficiency of the search engine results and display of content Accomplishments:• after 4 months of enhancements brought the companies local search engine rankings to the 1st page on all three major search engines with many 1st rankings.• Successfully implemented various technological solutions and enhancements for the client.

Courbevoie, Fr

• handled incoming calls from AREVA customers providing Level I and II support.• analyzed help desk performance and generate reports for the help desk management.• developed guides and training FAQ’s to provide more efficient troubleshooting steps.• assisted management in researching methods to increase productivity and efficiency.• adapted to a very demanding help desk environment with the requirement to learn hundreds of AREVA software to provide basic level troubleshooting.Accomplishments• maintained a high level of customer service with several instances of individual customer positive feedback.• completed AREVA company training for the helpdesk 2 months early.• identified help desk areas of weakness and suggested solutions and helped develop those solutions.• worked as an Admin in following areas: Cell Phone\PDA, FTP Account, SAP (User/admin), Active Directory, Nortel VPN, Printer & RightFax.

Arlington, Virginia, Us

• Awards & Commendations - Army Service Medal, National Defense Service Medal, Global War On Terrorism Service Medal, Army Achievement Medal(2), Overseas Service Ribbon, Korean Defense Service Medal, and Good Conduct Medal• Top in Class Graduate in U.S. Army (KOREA) Chemical, Biological, Radioactive, Nuclear Training Course (CBRN)

• managed two separate contracts with Brancore Technologies as well as remained on an on-call status• assisted in the setup of office computers, networks, printers and other office equipment• worked with clients and educated them in user friendly terminology about newly installed technology• advised potential clients of their IT business needs and associated costs• represented Brancore Technologies with day-to-day responsibilities displaying professionalism and knowledgeable solutions for clients at all times Accomplishments:• completed a contract for Brancore Technologies requiring a solo technician to schedule with 300 employees and install 300 new systems in a three month window. Devised a system and plan to manage 300 schedules to install and educate the clients on their new system• completed a contract for Brancore Technologies successfully installing and setting up offices for state wide registrar offices• successfully assisted Brancore Technologies on obtaining and retaining clients through professional advice and cost efficient IT solutions unique to individual client needs• assisted the CEO of Brancore Technologies in devising a new back up and restoration system for Brancore Technologies sensitive data

• assisted with database data entry of college students and college information• completed standard office work with Microsoft based products• assisted with simple and some complex technical needs in the office Accomplishments:• successfully developed and implemented a web-site for a department outside of VCU Advancement Services.• managed the web-site day-to-day with updates, modifications and upgrades.

Richfield, Minnesota, Us

• assisted with the setup of new computer systems• provided phone support for customers that called in with questions• handled hardware upgrades and software installations• removed malware and viruses,• worked with customers to assist them in matching a computer for their needs

Graduate Certificate, Business Management

Master'S In Business Administration, Information Technology Management

Bachelor'S Degree, Information Systems

Not Completed, Music Teacher Education